Nicholes Cruz Email & Phone Number

California, United States

Cypress, California

Cypress, California

Cypress, California

Train personnel to enhance job skills. Monitor, Assess and coach to departmental performance metrics. Act as primary Supervisor for onboarding new hires to ensure quality results as subject matter expert.

Cypress, California

Coordinate with upper management on daily operations of call center. Support ongoing projects vital to process improvements.Identify and resolve operational problems using defined processes, expertise and judgment.Provide expertise and customer service support to members, customers, and/or providers. Handle escalated calls to resolution by demonstrating patience, empathy, knowledge, understanding, and ownership. . Identify and implement continuous process improvements.Provide statistical and performance feedback and coaching on a regular basis to each team member. Update and complete daily reports to ensure call center representatives and customers are accessing the most accurate and up to date information.

• Interview and hire staff, and oversee staff training.• Examine shipment contents and compare with records such as manifests, invoices, or orders to verify accuracy• Prepare documents, such as work orders, bills of lading, or shipping orders, to route materials.• Maintain constant contact with Vendors in regards to Purchase order scheduled delivery times, any possible back orders or shortages or issues that may arise.• Contact Carrier Representatives to make arrangements or to issue instructions for shipping and delivery of materials.• Prepare and process requisitions and purchase orders for supplies and equipment.• Record production data, including volume produced, consumption of raw materials, or quality control measures• Maintain inventories of materials or supplies necessary to meet production demands.• Arrange weekly production schedules according to the order products will be ran in various departments

• Assist customer with basic computer needs to create their resumes and applications for employment.• Collect, enter, process, sort, and tabulate information according to departmental process and procedures.• Input and maintain data into various database programs; post information to appropriate records.• Audit and verify documents and other records for a variety of purposes to include accuracy, legality and consistency through our imaging system.• Receive paperwork and issue receipts to participating customer in various programs such as Cash-Aid, Food Stamps, Medical, Employments Services, Homeless Assistance, general Relief and Fraud cases..• IRS Volunteer Income Tax Assistance (VITA) trained tax preparer.o Received Client calls and set up daily tax appointments.o Prepared and submitted basic and intermediate level tax forms to the IRS (1040EZ, 1040, 1040A)

Associate Of Science (A.S.), Business Administration And Management, General

High School Diploma, General Education, 12

Education record