Drive retention efforts by promoting a positive student experience including an improvement in policies, procedures, and updating university resources. Support the growth and development of Academic Advisors to ensure accurate and impactful student interactions are experienced department wide.

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Build and develop genuine relationships with companies throughout the Metro Phoenix area. Utilize knowledge in the creative industries to match innovative talent with clients, providing them with immediate resources to assist with their project needs on a full-time, freelance, and contract to hire basis. Creative Circle accelerates talent in the creative industries by providing employers with candidates who have been fully vetted trough the interview process, had their portfolios and… Show more Build and develop genuine relationships with companies throughout the Metro Phoenix area. Utilize knowledge in the creative industries to match innovative talent with clients, providing them with immediate resources to assist with their project needs on a full-time, freelance, and contract to hire basis. Creative Circle accelerates talent in the creative industries by providing employers with candidates who have been fully vetted trough the interview process, had their portfolios and skills fully assessed, and are coming from multiple markets nationwide. As a specialized staffing agency, we provide our clients with highly qualified candidates in advertising, marketing, creative, and digital positions. Show less

SHINING STAR QUARTERLY AWARD FOR EDUCATION DEPARTMENT--AUGUST 2017 • Responsible for student retention and reentry efforts to help improve upon overall graduation rates and increase the student population. • Monitored grades and attendance and provided timely outreach to the at-risk student population. • Managed sensitive student data in the SIS, and audited new student files to ensure the campus was remaining compliant with the collection of documents. • Worked… Show more SHINING STAR QUARTERLY AWARD FOR EDUCATION DEPARTMENT--AUGUST 2017 • Responsible for student retention and reentry efforts to help improve upon overall graduation rates and increase the student population. • Monitored grades and attendance and provided timely outreach to the at-risk student population. • Managed sensitive student data in the SIS, and audited new student files to ensure the campus was remaining compliant with the collection of documents. • Worked interdepartmentally with the online division and the career services department in order to provide accurate attendance for off-campus learning (i.e. online courses and externships). • Worked closely with the corporate registrar team on student records, curriculum updates, scheduling, book and uniform orders, student concerns, and needs. Show less

• Responsible for all student academic record keeping: Includes compiling, maintaining, and tracking student academic information and records for internal and external analysis and/or use. • Central records facilitator for permanent academic information on current and prior students. • Oversee the registration of incoming and current students.• Monitor attendance and enforce the attendance policy, including reviewing appeals for course reinstatement. • Generate reports for the… Show more • Responsible for all student academic record keeping: Includes compiling, maintaining, and tracking student academic information and records for internal and external analysis and/or use. • Central records facilitator for permanent academic information on current and prior students. • Oversee the registration of incoming and current students.• Monitor attendance and enforce the attendance policy, including reviewing appeals for course reinstatement. • Generate reports for the campus, central services, as well as external agencies. • Process student grades and enforce the Satisfactory Academic Progress Policy (SAPP). • Serve as the Designated School Official for the Veterans Administration (VA) • Review and verify degree candidates for graduation quarterly.• Provide support and oversee administrative duties for PLUS (hybrid) students. • Process transcripts and education verification requests daily.• Interact with academic program chairs, faculty, financial aid officers, admissions advisors, and students daily to ensure compliance and student success. Show less

STAFF MEMBER OF THE QUARTER--MARCH 2016• Maintain direct contact with student advisees. This includes meeting with individual as well as small groups of on-ground and online students on an ongoing basis to build rapport, identify barriers to success, set goals and develop action plans for academic success to include course scheduling. Provide proactive and timely outreach, referrals and intervention with student population through a variety of communication methods.• Develop… Show more STAFF MEMBER OF THE QUARTER--MARCH 2016• Maintain direct contact with student advisees. This includes meeting with individual as well as small groups of on-ground and online students on an ongoing basis to build rapport, identify barriers to success, set goals and develop action plans for academic success to include course scheduling. Provide proactive and timely outreach, referrals and intervention with student population through a variety of communication methods.• Develop processes, programs, activities or workshops to support student cohorts such as new students, students on academic warning, students not attending registered courses and honors students. Participate in new student orientation programs.• Collaborate with the Office of Disabilities to provide assistance to students with approved accommodations. • Point of contact for students registered in blended (online/on-ground) courses. Monitor student progress and attendance and provide outreach to at-risk students. • Work with Academic Affairs to understand, monitor and convey all aspects of curriculum, sequencing, academic status, registration and college policies and procedures for both on-ground and online students. Work closely with Academic Affairs regarding curriculum updates, scheduling, student concerns and needs.• Collaborate with faculty regarding student concerns, student progress and course content.• Participate and support all key departmental operations including tracking statistics, proper file documentation, departmental meetings, strategic planning and program assessment. Understand and monitor institutional benchmarks and support all student persistence endeavors. Show less

HIGH SCHOOL CAPTAIN FOR ENTIRE DEPARTMENT--2015• Consistently succeeded performance goals by focusing on higher production and higher start rate.• Functioned as a lead in the department, creating and conducting training on start rate, rapport building, and closing techniques.• Appointed to the High School Representative position for the entire department. Responsible for monitoring the progress of each individual team member with their high school recruitment… Show more HIGH SCHOOL CAPTAIN FOR ENTIRE DEPARTMENT--2015• Consistently succeeded performance goals by focusing on higher production and higher start rate.• Functioned as a lead in the department, creating and conducting training on start rate, rapport building, and closing techniques.• Appointed to the High School Representative position for the entire department. Responsible for monitoring the progress of each individual team member with their high school recruitment, coordinated events targeted at the high school demographic, participated in national high school meetings, and conducted trainings on best practices when working with this population. • Presented to prospective students and families during Open House presentations, providing valuable information on financial aid and the application/acceptance process. • Scheduled and conducted interviews, pursued qualified candidates for enrollment, and determined appropriateness of candidates for admission based upon career goal compatibility.• Accurately explained educational programs, expected outcomes, student services, and financial consideration to students, parents, and educators.• Consistently conducted follow-up meetings with all applicants to ensure successful matriculation.• Managed sensitive data of applicants from enrollment through start date including assisting with acceptance, transfer of credits, housing services, and financial services. Show less

ADMISSIONS CONSULTANT OF THE YEAR--2012• Promoted to and maintained team lead position for over 1 year. Responsible for conducting training and one-on-one coaching with team members who were not meeting their performance benchmarks. • Interviewed prospective students for enrollment into an accredited degree program. Utilized open-ended questioning to explore potential career matches and enroll the prospective student in a program that matched their career goals. •… Show more ADMISSIONS CONSULTANT OF THE YEAR--2012• Promoted to and maintained team lead position for over 1 year. Responsible for conducting training and one-on-one coaching with team members who were not meeting their performance benchmarks. • Interviewed prospective students for enrollment into an accredited degree program. Utilized open-ended questioning to explore potential career matches and enroll the prospective student in a program that matched their career goals. • Maintained student files, databases, and sensitive data, while following FERPA guidelines.• Managed multi-phone line system and advanced computer software on a daily basis.• Frequently organized and led team builders. Show less

• Responsible for developing firm relationships with property management, establishing new business and increasing productivity.• Managed inbound calls addressing questions and concerns regarding housing searches.• Accountable for verifying the accuracy of apartment listings and placing notifications for needed updates.• Familiarized myself with fair housing requirements/violations and rental assistance programs.• Designed and distributed flyers to apartment… Show more • Responsible for developing firm relationships with property management, establishing new business and increasing productivity.• Managed inbound calls addressing questions and concerns regarding housing searches.• Accountable for verifying the accuracy of apartment listings and placing notifications for needed updates.• Familiarized myself with fair housing requirements/violations and rental assistance programs.• Designed and distributed flyers to apartment communities to improve marketing and increase referrals. Show less

• Used Microsoft Access and Excel to categorize and respond to grievances sent to the governor's office.• Read through pending closures of case files to determine whether follow-up is necessary.• Adhered to confidentiality guidelines while protecting the sensitive data of clients and the agency.•Attended meetings with the administration team to gain knowledge on the operations involved in addressing grievances, responding to families and the general public… Show more • Used Microsoft Access and Excel to categorize and respond to grievances sent to the governor's office.• Read through pending closures of case files to determine whether follow-up is necessary.• Adhered to confidentiality guidelines while protecting the sensitive data of clients and the agency.•Attended meetings with the administration team to gain knowledge on the operations involved in addressing grievances, responding to families and the general public. Show less