Niki Watson, M.S.M.L. Email & Phone Number

Charlotte, North Carolina, United States

HR Business Partner supporting multiple executives in various financial lines of business specifically the 2000+ employees of the service functions for the Wealth Management clients. Serve as trusted advisor to implement strategic business and people initiatives, support organizational effectiveness, develop and hire talent, and execute on human resources driven strategies. Analyze data to understand trends impacting the business. Participate in various work streams regarding continuous improvement, diversity and inclusion, culture and engagement and management development. Partner across multiple enterprise groups to accomplish work at hand.

Charlotte, North Carolina, United States

HR Generalist supporting several executives in Wealth Management Operations and Services to advise and consult on data and trends impacting their line of business, assist with execution of people strategy and organizational effectiveness. Perform routine reporting to support the people strategy. Partner with multiple enterprise partners on a routine basis.

Charlotte, North Carolina Area

Responsible for delivering employee relations counseling and support to managers and employees of Bank of America/Merrill Lynch through a variety of channels. * Self manage low to moderate risk cases on a variety of ER topics including but not limited to Global Human Resources policy, attendance including leaves of absence, performance and conflict resolution. * Use sound judgment to mitigate risk and weight the importance and validity of information to form fact-based opinions, solve problems and make formal recommendations. * Multi-task with ease to manage multiple cases simultaneously while prioritizing the most urgent needs. * Effectively influence key stakeholders including managers, internal and external HR partners. * Research facts related to individual cases including identifying root causes of issues and opportunities for client experience and GHR process improvements.* Conduct in-depth interviews and investigations related to work environment concerns. * Provide superb customer care; convey caring, empathy, patience and listening skills. * Escalate as appropriate within team leadership structure and processes. * Thoroughly and completely document cases in case management tool.

Charlotte, Nc

Support production, A/P, customer service functions within the Charlotte drum manufacturing plant.* Data entry into IPC platform daily to capture all production, scrap and down time for 9 plastic drum manufacturing lines.* Generate daily reports regarding production, scrap, down time, open purchase orders and open orders.* Perform accounts payable functions and support.* Support customer service team by tracking shipments, producing invoices, assisting with customer questions, and maintaining customers files.* Provide process improvement recommendations as needed.* Drop orders into QAD system and assist in producing the daily production schedule.

Charlotte, North Carolina Area

HR/Benefits Lead for TITAN's BPO services. Services included benefits administration, HR administration and payroll processing.* Managed implementation with a large client with over 10,000 employees including discovery, process documentation, process improvement, testing, and process definition.* Managed and directed tasks for both an onshore and offshore BPO team including training, task delegation, process improvement, quality standards and control. * Met client expectations, SLAs, and fostered communication. * Worked with other TITAN BPO teams including call center, payroll processing and managed services.* Benefits administration included, billing, employee status changes, reporting to carriers.* Communicated with internal and external customers on a virtual basis.* Utilized JDEdwards system.

Charlotte, North Carolina Area

MPLG is a training and development organization, specializing in customized training for each client.* Managed the HR generalist functions including, payroll, recruitment and selection, development of employee handbook and job descriptions, and regulatory compliance.* Supported business development, marketing, strategic planning, development of training materials, RFP responses, and networking events.* Delivered training to clients and participated in training workshops.

Managed all employee benefits for 500+ employees to include vendor relations, claims resolutions, pricing, billing and coordinating benefit plan for each year.* Responsible for benefits module set-up in JDEdwards data base. Included monitoring employee and employer expensing while reconciling with Accounting department.* Managed annual Open Enrollment process including developing materials, presentations, and ensuring all information entered and reported correctly for beginning of plan year.* Managed 401(k) plan for entire ministry. Worked with vendor and ensured proper employee and employer contributions were deposited appropriately.* Audited and paid monthly benefit bills. Conducted monthly reconciliations for each bill.* Supervised Benefits Assistant.

Staffing and hiring for a DOE project (DCS-MOX).* Benefit and employee relations support for 200 people.* New hire paperwork, orientation and benefits education.

Charlotte, Nc

Performed human resource generalist functions for 300+ employees at Charlotte bottling plant and warehouse. * Prepared and maintained employment records for events such as hiring, terminations, leaves, transfers, promotions, training and safety records.* Interpreted and explained human resource policies, procedures, laws, standards and regulations.* Recruited, interviewed and selected qualified job applicants and referred them to managers, made hiring recommendations when appropriate.* Informed job applicants of details such as duties and responsibilities, compensation, benefits, schedules, working conditions, and promotion opportunities.* Addressed employee relations issues including harassment allegations, work complaints and other employee concerns. Served as link between management and employees.* Scheduled and conducted new hire orientations.* Conferred with management to develop and implement personnel policies and procedures.* Performed difficult staffing duties including dealing with understaffing, refereeing disputes, firing employees and administering disciplinary procedures.* Prepared weekly and semi-monthly payroll.* Administered benefits plan and assisted with open enrollment and communicating plans with employees.* Conducted training sessions.* Served as link between corporate office, regional office and plant.* Special projects: United Way campaign, employee celebrations, flu shots.

Provided support to 15+ Human Resource Managers in 15 different call centers in the U.S. Outbound Division. Traveled to each location to assist in training new HR staff.* Supported VP of HR and two Regional Directors of HR.* Responsible for tracking and reporting information on a weekly and monthly basis to corporate headquarters including staffing, turnover and retention.* HR Management/Generalist functions for regional office: new hire orientation, benefit administration, FMLA administration, recruitment, payroll and employee relations.* Supervised; Developed new Supervisor training program and tools.

Msml, Management And Leadership, 4.0

Bs, Business Administration

Bachelor Of Science (Bs), Accounting

General Diploma