• Acted as a central liaison for clients, effectively handling inquiries, interpreting, and administering contracts, and proactively resolving work-related issues.• Managed a nationwide network of 60,000 police officers, utilizing expertise in the security and law enforcement industry, while leveraging an end-to-end technology platform to connect businesses with qualified officers, overseeing the entire process.

• Oversaw the maintenance of fields and managed the troubleshooting of machinery, ensuring optimal performance and efficiency in operations.• Enforced safety measures within the operation, emphasizing the importance of maintaining a secure and hazard-free work environment.

• Orchestrated and supervised activities of all security personnel, ensuring a cohesive, safe, and effective team, whilst providing clear direction and guidance to employees, fostering a collaborative and well-coordinated work environment.• Implemented security protocols to protect and safeguard hotel guests, employees, and valuable hotel assets for multiple properties, and developed security measures to minimize risk for all stakeholders.• Assisted in internal investigations, ensuring compliance with company policies and procedures while ensuring the safety of guests.

• Attained proficiency in behavioral detection techniques, contributing to the identification of potential security threats, whilst proving strong conflict resolution skills, effectively addressing and mitigating security-related incidents calmly.• Maintained a comprehensive understanding of and strict adherence to aviation security regulations, policies, and procedures.

• Developed exceptional customer service skills, ensuring a positive experience, and addressing customer inquiries and concerns with a friendly and helpful demeanor, contributing to overall customer satisfaction.• Participated in team meetings and contributed ideas for process improvement to optimize customer service and operational effectiveness.

• Regularly inspected and managed the disposal of dangerous material, ensuring compliance with waste management protocols.• Conducted minor repairs and maintenance activities as needed, contributing to the overall functionality and appearance of the facility.