Niclas Holmberg Email & Phone Number

• Spearheading the integration of PowerProject Project Management software, establishing its use across leading construction firms in the UK.• As a manager of the implementation team, I am fostering a culture of excellence and innovation, leading by example to drive successful software deployments and mentorship.• My active involvement in company leadership is exemplified by my participation in managerial training days, where I contributed to strategic planning and decision-making processes.• Orchestrating comprehensive end-to-end implementations, encompassing the sales process, live demonstrations, project management, scoping, software customisation, training, and the development of Power BI reports and VBA macros.• Consistently delivering projects on schedule and within budget, ensuring client satisfaction.• Initiating the adoption of agile implementation methodologies, significantly reducing deployment times and enhancing client satisfaction.• Developing a comprehensive framework for software implementation, streamlining the process for customers and ensuring a transparent, step-by-step approach that improves project clarity and stakeholder engagement.

• Executed implementation and server/software configuration for leading pharmaceutical companies across the EMEA region, adhering to stringent regulatory standards. Delivered projects proficiently within ambitious deadlines and budgetary limits in four languages.• Conducted system configuration and product testing using Hyper-V VM builds to pinpoint and rectify critical system utilisation issues.• Crafted user training materials and facilitated remote and on-site training sessions.• Troubleshot software issues, identified bugs, and proposed enhancements, collaborating closely with the development team for continuous improvement.

Maidenhead, Berkshire, United Kingdom

• Managed full implementation lifecycle projects for clients in the Nordic countries, UK, and Middle East.• Performed business analysis, system configuration, and product testing to troubleshoot and optimize system utilization.• Developed comprehensive user training materials and led on-site training sessions.• Served as the escalation point for resolving complex customer support inquiries.

Portsmouth, United Kingdom

• Identified and addressed significant gaps in training delivery and expertise among personnel, implementing new processes, methodologies, and systems that revitalized and completed several stalled projects.• Designed and deployed an innovative training module system for both refresher courses and new starter education in IBM data systems.• Recommended and executed enhancements and efficiencies in IBM software systems, contributing to improved performance and user experience.

Crawley

• Sole custodian of technical support (1st-3rd Line) for the Nordic region, encompassing Sweden, Norway, Denmark, and Finland.• Rapid advancement to 1st line support within just four months due to exceptional performance.

• I always wanted to try making an own concept of a good idea so I used my previously gained knowledge to repair computer hardware and solved software problems for companies and private persons• Great feedback from customers, word-of-mouth spread around and it got very busy

Finland

• Responsible for company-wide accounting, billing, payroll.• Overseeing company headquarters move to a new location, responsible for planning and implementing the move including data systems.• Successfully built a LAN network for the new office with hardware purchase responsibility

Stockholm, Sweden

I worked as part of a team that cleared heavy traffic for a cruise line operating between Sweden and Finland. I worked in Stockholm office in Sweden. The job required except excellent data skills also a good knowledge of many languages (English, German, Swedish, Finnish) and high level social skills. I worked with bookings and data but mainly the work consisted of customer service.