Christopher Nichols Email & Phone Number

Kirkland, Wa, Us

Menlo Park, Ca, Us

Define and implement global logistics and fulfillment processes that are sustainable, flexible, and scalable. Responsible for defining functional requirements, developing detailed solutions, conducting user acceptance testing, and supporting new initiatives by drafting business requirements documents.

Seattle, Wa, Us

Responsible for Buy Online Ship to Store (BOSS) and deploying Buy Online Pickup In Store (BOPIS) across 137 stores. Supported operational implementation of BOPIS program to account for 30%+ of store revenue.

Seattle, Wa, Us

In stock leader for Accessories, Electronics, and Gift Card categories across 57 Specialty Retail Stores. Inventory owner for new store launches having launched more than 35 new stores while exceeding in stock goals across every new store product category. Led the holiday 2020 in stock strategy with a focus on COVID inventory scenario planning and store impact mitigation. Selected by leadership to act as a 2021 Holiday Captain tasked with leading Specialty Retail Store holiday retail strategy across all business functions.

Seattle, Washington, Us

Built the long-term supply chain strategy to enable service improvements and product margin enhancement. Directed the procurement of a new warehouse and the operational implementation of the warehouse driving a five day reduction in order-to-ship timing and a 20%+ improvement in inventory accuracy metrics. Developed the IT strategy to support 100% year-over-year growth business.

Seattle, Wa, Us

Manage order-to-cash fulfillment of 7 high volume regional distribution centers in North America with total annual spend of $200M. Directed the annual holiday promotion execution for 16K store deliveries totaling 3M distribution picks against tight launch deadlines. Host annual holiday logistics summit with 300 people from 25 different vendors brought onsite to align Starbucks’ holiday strategy and goals.

Seattle, Wa, Us

Oversaw $125M in outbound transportation spend covering all modes of transport (Parcel, LTL, TL, Intermodal, and Air) for all business units. Managed team responsible for execution of deliveries supporting 30K+ domestic and international delivery points.

Seattle, Wa, Us

Managed 10-person multi-company implementation team responsible for integrating 3rd party Transportation Management System (TMS) solution for all North American transportation. Defined technical product integration requirements and specifications, user requirements, project budget, user stories, and outlined requirements while delivering against an aggressive timeline.

Seattle, Wa, Us

Oversaw $40M temperature-controlled transportation business. Responsible for moving food products in North America, including fresh juice, confectionery products, and frozen bakery items.

Seattle, Wa, Us

Managed 3rd party relationship with outsourced transportation management provider. Accountable for process development and expansion of services to drive efficiencies and departmental savings goals. Hosted quarterly reviews with executive leadership from both companies to work through strategic priorities.

Seattle, Wa, Us

Completed wind down and ramp up of 3rd party TMS providers. Managed carrier execution and operational processes for $70M in annual freight spend for inbound shipments from suppliers to Starbucks regional distribution centers.

Seattle, Wa, Us

Analyzed outbound transportation operations and carrier performance and provided issue resolution and delivery solutions to customers.

Seattle, Wa, Us

Developed and defined executive reporting tools and metrics used to broadcast Starbucks’s supply chain performance across organization.

Seattle, Wa, Us

Led logistics team responsible for launch of Starbucks VIA Instant Coffee in North America and maintained carrier routing guide for international ocean freight. Reviewed and approved vendor contracts and verified accuracy of negotiated details. Developed shipping cost analysis reports for promotional launches.

Seattle, Wa, Us

Audited, assessed, and processed 10-keyed company owned and licensed store orders in to Oracle

Solo backpacked through South America

Snowbird, Ut, Us

Sun Valley, Id, Us

Everett, Washington, Us

Master Of Business Administration (M.B.A.)

Bachelor'S Degree, Finance