Nicholson O. Aleke 🏅 Email & Phone Number

Canada

CIBC is a leading and well-diversified North American financial institution committed to creating enduring value for our clients, team, communities and shareholders as we activate our resources to create positive change and contribute to a more secure, equitable and sustainable future. CIBC purpose is to help make your ambition a reality.Resoinsibilities:- Handle customer disputes related to fraudulent transactions. Investigate claims, gather necessary documentation, and provide timely resolution in compliance with industry regulations. - Deliver high-quality support to customers experiencing fraud-related issues. Educate customers on fraud prevention techniques and assist them in securing their accounts. - Managed and prioritized multiple fraud and dispute cases simultaneously. Liaise with customers, Merchants, and internal departments to ensure effective communication and resolution of fraud cases. - Prepare detailed reports on fraud incidents, trends, and resolutions for management review, with globally certified monitoring software to assist in the development of fraud prevention policies and procedures. - Stay updated on industry trends, new fraud schemes, and regulatory changes. Participate in continuous training to enhance skills and knowledge in fraud detection and dispute resolution.

Canada

Maplebridge Solutions is focused on empowering small businesses (SMEs) with state-of-the-art technology tools, particularly AI-driven solutions for sales and business enablement, with the goal of accelerating growth and enhancing profitability.

Canada

A platform and community that amplifies the voices of Black entrepreneurs, professionals, leaders and creators. The platform is poised to breaking down barriers, creating more equitable economies and driving a new culture of connections, collaboration and change.

Canada

Nester Global Solutions Services (NGSS) is a leading software and solutions company that has developed innovative products such as NesterPOD, Nester e-Commerce, and NesterVerify. Specializing in information verification within 24 hours, NGSS employs state-of-the-art IT solutions to offer a fast, convenient, secure, and compliant method for conducting background checks. The platform verifies the identities, addresses, and inventory of clients, vendors, and partners in real time. NGSS serves as a comprehensive one-stop solution center for identity verification and information authentication.Responsibilities: - Develop and execute the sales strategy; defining sales goals, market segmentation, pricing strategies, and sales tactics.- Identify and establish strategic partnerships with other organizations, vendors, or industry players that can drive business growth. Negotiate and manage partnership agreements.- Leverage my knowledge on industry trends, market conditions, and competitor activities. And use market insights to adjust sales and partnership strategies as needed.

Canada

Since 1994, Rallye Group has been providing Atlantic Canadians with affordable vehicles, parts and service. Over the years we've grown, to selling over 6,000 new and pre-owned vehicles per year, making us one of Canada's fastest growing dealer groups. We offer a wide selection of new vehicles. We also carry one of New Brunswick's largest pre-owned inventories, delivering automobiles, trucks, vans and SUVs to seven provinces across Canada.Responsibilities:• Developed and executed sales strategies for diverse customer segments, ensuring success in both inbound and outbound initiatives.• Delivered exceptional customer service to increase sales, meet objectives, and boost profitability.• Provided tailored product recommendations to phone leads and walk-in customers, effectively closing sales within target areas of interest.

Nigeria

• Driving value propositions around Transaction switching and Payment processing across various verticals to enhance payment systems; acquiring the customer within a win-win business deal• Championed business initiatives to enable Fintech Card issuance and optimizing their B2C market share• Signed up high growth customers on Interswitch Transfer Service solution; Improving their existing service delivery for Financial Inclusion• Onboarded more Fintechs on Interswitch’s Agency Banking Cash Out platform. This established it as the leading platform of choice within the Financial Services Industry and revolutionised service delivery, customer experience and Financial inclusion.• Exceeding sales target year on year

Lagos, Nigeria

Achievements: • Drove compelling value propositions around Interswitch solutions and offerings to C-level executives and other buying influencers within the financial services sector; acquiring the customer within a win-win business deal• Eclectic sales tactics and relationship management to optimise sales strategies, resulting in deals closure• Converted the highest number of deals (68 new deals) and the highest margin total (N270m); exceeding sales target during the Pandemic Lock-down of year 2020• Rejuvenated business relationships with estranged customers, which increased transaction fee revenue by 40%• Emerged the overall Top hunter, Top gatherer and Top closer for Interswitch Sales Network group (2020)• Managed contract negotiations and ensured pre-sale/ post-sales activities were met while coordinating with internal teams to deliver on client expectations• Created and managed strategic Account plans that significantly increased market share within Banks in Nigeria and across West Africa

Lagos, Nigeria

- Lead conversations for Digital Payment Services (Mobile Banking) with Banks and OFIs- Brokered meetings with C- Level executives and other buying influencers with Banks and OFIs- Worked closely with the Project implementation Team to complete and deliver on existing projects- Managed Customers expectations to deliver exceptional customer experience

Lagos, Nigeria

• Partner Manager for OEMS delivering Mobile Financial Services and Financial Inclusion• Researched, developed and implemented value-added strategies for CWG Mobile FinancialPlatform to increase profitability.• Championed business review sessions for clients' business issues and goals to offer appropriate solutions e.g. UBA PLC: Africa Roll Out, Airtel- AccessMoney etc• Strategized with Sales team to prospect and qualify potential customers across Nigeria, Ghana, Cameroon and Uganda; collaborating with the Business Offices in these countries• Lead sales forecasting, market trend evaluation and segment strategies with CWG stakeholders to create alternative business plans to improve Customer experience• Lead Agency banking and Financial inclusion initiatives across verticals; FSIs, Telcos, Govt etc-

Lagos Nigeria

- Researched, developed and implemented value-added strategies to increase profitability by leading sales forecasting, market trend evaluation and segment strategies. - Championed regular evaluation of Banks' current service needs, product satisfaction levels, business issues and goals to offer appropriate solutions- Secured ATM as a Service contract with a leading Bank in The Nigerian Financial Industry to disrupt the ATM Business in Nigeria

Lagos, Nigeria

Lead Sales Manager for Custom Applications, IBM Middleware and ProcessMaker BPM• IBM Sales Partner; Successfully partnered with IBM Nigeria to organize an event on "API Economy -Security and Hybrid Cloud Options" at the IBM Innovation Centre in Lagos, with CIOs and representatives of Banks and other Financial Institutions in attendance

Lagos, Nigeria

Relationship Manager• Managed a liability portfolio of N1.6B exceeding set targets• Effectively resolved complaints through Feedback, producing mutually beneficial, fair customeroutcomes.• Managed operational incidents and compliance queries to minimise friction and facilitate a seamless client experience.• Maintained client retention rate through personalised relationship building and consistent KnowYour Client (KYC) compliance.

Lagos, Nigeria

• Drove Demand Deposit Accounts to increase Risk Asset and Liability positions with set targetsachieved• Completed credit facility routines and documentation• Maximised the client experience by providing more comprehensive customer service, sharingmarket updates, trends and market intelligence • Promoted within the period

Education record

Bachelor'S Degree, Biochemistry

Waec- Ssce

Activities and Societies: President of CDSS98 Alumni