Amanda Nicholson-Edma Email & Phone Number

New Jersey, United States

• Managing projects for company’s high-stake/strategic customers through the end-to-end project life cycle, from inception through closing to include;o Requirements/design taskso Writing of Statement of Work, Change order, Technical documentation, etc.o Tracking project performance goalso Use of agile developmento Collaboration with stakeholder(s)/cross-functional team memberso Maintain client relationship and understanding throughout the project of any risks, changes, and final output expectationso Proactively manages changes in scope through change control processo Quality assuranceo Communicates technical integration decisions, issues, and plans with project team/stakeholderso Develops use cases, flow charts, functional diagrams, and descriptions to communicate application design specificationso Any other tasks needed for project implementation• Develop and implement strategic designs to achieve the Client's organizational objectives for their Human capital management (HCM) system(s) integrations/processes to include but not limited to Workday, Oracle, iCIMS, Salesforce, Custom integrations, and many more• On-going strategic program management for both Client’s and internal Company strategic objectives to include;o Analyze and assess current strategies and recommend changes as neededo Monitor and evaluate the effectiveness of existing strategies/integrationso Research and analyze industry trends and competitive landscapeo Identify and assess potential risks and opportunitieso Develop and manage budgets and financial planso Lead cross-functional teams to develop and execute strategieso Develop and maintain relationships with key stakeholderso Create and present reports to senior managemento Production environment on-going support post project implementation success• Completes all other duties as assigned.

New Jersey

White-Harris 321 Haddon AveCollingswood, NJ 08108Information Technology Manager- Consultant/Field Technician/Network Administration• Information Technology Managed Service Provider, field technician, manager, and consultant for company's clients.• Duties as field technician include but not limited to; consulting, project implementation, hardware/software setup, managed services, trouble calls, and much more.• Work with all Windows operating systems for both Servers & Desktops.• Accomplishes Information Technology staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.• Maintaining a safe and secure work environment.• Maintains organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing Information Technologies.• Completes projects by coordinating resources and time tables with user departments and data center.• Preserves assets by implementing disaster recovery and back-up procedures and information security and control structures.• Recommends and writes information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements.• Maintains quality service by establishing and enforcing organization standards.

Memphis, Tennessee

United BioSource Corporation an Express Scripts Company 1670 Century Center ParkwayMemphis, TN 38134Information Technician Services II- Desktop Support/Network Administration• Company's onsite information technician level two desktop support for on-site and remote end users (UBC, Accredo & Express Scripts) using Windows XP operating systems• Conducted duties such as installation, configuration, troubleshooting, customer assistance, and training for users on hardware and software for computers and printers within enterprise network• Support personnel onsite and remotely for desktops, laptops, thin clients, printers, scanners, and PDAs• Worked in Windows server and workstation environments utilizing Active directory for end user accounts, computers, and security groups.• Second and third level technician duties.• Physical duties such as lifting up to 50 pounds of equipment.• Troubleshoot both Hardware, Software, and Citrix environment Issues.• Fully aware of HIPPA regulations.• Account troubleshooting and Active Directory usage• Application support for company’s software including Microsoft software and all other third party purchased software.• Daily trouble ticketing system usage (Remedy & TrackIT).• Demonstrate excellent attention to detail, customer service, oral communication, problem solving, and technology application.• Work independently as management is located in Blue Bell, PA.

Memphis, Tennessee

Baker, Donelson, Bearman, Caldwell, Berkowitz, & PC Law Firm 165 Madison Avenue Suite 2000Memphis, TN 38103IT Specialist- Customer Support/Network Administration• Information technology customer service support for 1,000+ end users using Windows XP and Windows 7 operating systems• Resolved First and Second level IT issues for users • Conducted duties such as installation, configuration, troubleshooting, customer assistance, and training for users• Account troubleshooting and Active Directory usage• Application support for all Microsoft software and all other third party purchased firm software• Troubleshooting remotely for all customer’s desktop, laptop, printers, ipad, iphone, and blackberry devices• Daily trouble ticketing system usage(IQTrack)• Works independently in a call center environment and worked remotely

Yokohama, Kanagawa, Japan;Lakehurst, New Jersey

U.S. Navy, NMCB 21, Lakehurst, New Jersey U.S. Naval Hospital, Yokosuka, Japan USS Blue Ridge, Yokosuka, Japan Lead IT Specialist- Customer Support/Data Management/Network Administration• Company’s point of contact for server & desktop level 1-3 duties to include; 24/7 customer service, troubleshooting; hardware & software, server duties; system administration, maintenance, access control & backups, Helpdesk duties; trouble ticket creation, monitoring, & reporting. Overall any IT issues that can be resolved at a Tier I-III level.• Demonstrate excellent leadership, management, attention to detail, customer service, oral communication, problem solving, and technology application.• Independently planned, coordinated, and implemented change of computer asset additions and locations to increase company productivity.• Utilize Active Directory to maintain personnel accounts and security groups for company.• Independently, edited and maintained company’s SharePoint 2007 portal webpage security rights and webpage design.• Worked independently and exercised excellent time management skills in order to complete projects in a timely matter.• Experience multi-tasking by answering phones, using remote desktop connection, and taking care of face to face customer’s. • Daily task of servicing customers for troubleshooting IT related issues (hardware, software, and network), trouble ticket system, account request/maintenance, and VTC scheduling.• Over 95 percent of the trouble calls/tickets submitted was resolved without having to forward onto other departments.• Supervisory experience as IT department’s lead IT technician. • Wrote policies and procedures, standard operating procedures, and other administrative duties conducted for current company.• Demonstrated excellent ability to ensure safeguarding of confidential material and equipment in secured spaces.

Master Of Business Administration (M.B.A.), Computer/Information Technology Administration And Management, 3.24

Bachelor Of Science (B.S.), Criminal Justice And Criminology