David Nicholson Email & Phone Number

San Francisco, Ca, Us

* Orchestrated a successful, cross-functional team of Atlassian power users and enthusiasts to foster product adoption, knowledge sharing with users, perform training content, and execute best practices.* Evangelized tools and processes to build holistic workflows that systematically improved transparency, discoverability, and efficiencies through cross department collaboration.* Led the successful migration of 200+ Confluence spaces and 250 Jira projects from Data Center to Cloud (SaaS), ensuring minimal downtime and preserving all content, enhancing team collaboration and knowledge sharing and eliminating the need to maintain hardware and systems.* Designed and implemented multiple custom Jira projects providing systematic processes through workflows and automation including a Voice of the Customer feature tracker that reduced churn and increased revenue through opportunities over $20M in year 1.* Leveraged automation and integration to limit disparate data sources.* Managed multi-node deployment of Atlassian Jira and Confluence Data Center, hosted at AWS.

Sydney, Nsw, Au

* Built new end-to-end, repeatable processes for IT Operations team including the design and implementation of procedures and operational methods.* Ensured the availability, consistency, and recoverability of the technologies we managed through auditing existing and new services to evaluate operational readiness, providing gap analysis, and developing a roadmap to bridge those gaps at scale.

Sydney, Nsw, Au

Developed strategy and launched processes using ITIL best practice for long term success in managing and supporting applications and services at scale.

Sydney, Nsw, Au

Providing best in class support to Atlassian OnDemand products - JIRA, Confluence, JIRA Agile, JIRA Service Desk, HipChat, etc. And working with SaaS team to provide model of Legendary Support through Process experiments and continuous improvement.*Plan and manage support projects to provide high quality support and great UX*Founding member of Austin, TX office*Train new hires and mentor/coach existing team members*Facilitate Foundation meetings for charity events*Influence product direction based on customer feedback*Communicate with customers to resolve issues*Knowledge SME/Engineer improving quality of self-help services and KaaP*Developing tools to improve support process, scalability, and resiliencyAtlassian was named one of the "2014 Best Small & Medium Companies to Work for in America," #1 Place to Work for in Australia, and is truly a terrific place to work. Great products and a fantastic reputation in business and tech have brought in over 40,000 enterprise customers globally, including NASA, Sony, and the United Nations. With offices in Sydney, San Francisco, Austin, ..., and Amsterdam we are growing fast and full of opportunities.We are building a different kind of software company: one that listens to client needs, values innovation and solves customer problems with brilliant simplicity. This is what we are about: http://www.atlassian.com/company/about/values

Doing contract work for various organizations*Social Media*Python/Django coding, SQL*SEO*Marketing and Strategy*IT SysAdmin

Hartford, Connecticut, Us

*Systems Administration and Technical Support for mission-critical business applications*Design and maintain Deployment pipeline for multiple healthcare and customer service applications*Configure new server environments for code implementations and migrations*Proof-of-Concept Implementations*Information Sharing Team Lead (SharePoint/Jive/KCS)*Pride Day Committee, Survey Action Committee, GenX/Y Resource Groups*Developing Departmental Web Strategy (Sharepoint/HTML/Wiki)*Task Force Leader: Generation Y Mentoring Program

Atlanta, Ga, Us

* Team Captain, 2003-2010* Online Chair, 2004-2010* Event Chair, 2010Summit 2009, Mini-University 2010

Maintain daily content updates and dynamic updates to web infrastructureContent Management and Administration of Subversion SystemDevelopment of new tools to improve efficiency of operationSEOCopy Editing and Proofing daily content

Founded a company to provide IT Consulting to small businesses. This included training, problem solving, support services, contract development, and network design, implementation, and support.Served as sales, subject matter expert, CIO, and managed multiple contract workers to achieve goals.

Us

*Production & Support Manager for small team of Account Managers and Engineers*Streamlined processes through workflow analysis and improved metrics, distributing 40% increased workload over 10% less resources* ~12 Direct reports*Improved customer retention rate from 30% to over 65% in 3 months time

Stockholm, Se

Served as lead member of development team for company’s first Java-based on-line global broker marketing system. Designed architecture, including requirements definition, object model design, tier structure development, and user interface definition. Team lead for international Ariba Buyer implementation based out of Stockholm, Sweden.Evaluated and recommended technologies, defined coding and “best practice” standards, designed internationalization requirements, and supported definition of testing metrics.

Started as Help Desk associate and moved up ranks to Technical Specialist and Junior Programmer, managing relationship with outside consultants for the development of proprietary evaluation tools. Highest level of in-house support, travelled with the training team to support software training initiatives.Worked closely with development of POS Systems, including requirements gathering, implementations, and support/troubleshooting.

Bs, Computer Science, Math, Business

Education record

Certificate, Six Sigma Yellow Belt

Engineering