Crop Insurance Technician
Current- Served as first resource for reviewing complex data reported on crop insurance documents for errors and compliance with internal and external guidelines before submission to the insurance providers.- Utilized clear and concise communication with insurance providers and internal and external customers, in addressing errors, inquiries and concerns, resulting in quick resolutions and productive experiences that meet or exceed expectations.- Recognized as top performer and trusted advisor teammate to work on large, complicated policies and special projects by demonstrating strong critical thinking, exceptional attention to detail, and applying industry knowledge.- Co-led Led project executing electronic data transfer process for customers moving coverage to a new insurance provider, resulting in significant reduction in error rates associated with manual entries and time spent establishing coverage with new provider. Organized and wrote a 10-page manual for new process.- Collaborated with team members, continually evaluating and documenting internal and external processes, consolidating and eliminating unnecessary tasks, optimizing efficiencies. Wrote 3 operations manuals and created instructional video.- Top contributor toward total crop insurance documents processed, driving success in meeting external deadlines and team goals.
