Nichporn Sirisivanart Email & Phone Number

Bangkok, Bangkok City, Thailand

Bangkok, Bangkok City, Thailand

• Consulted wholesaler clients and markets in the Saimai area. Analysed customer data to assess product suitability for targeted marketing, identified additional offerings based on preferences and product profitability, and optimised resources, leading to an 8% net profit. Conducted competitor analysis, identifying alternative suppliers and strategically positioning offerings, resulting in the achievement of a 50% market share. Both market share and net profit increases met KPIs for short-term gains and long-term growth.• Initiated and implemented digital marketing strategies and promotional campaigns using social media marketing tools, including Facebook ads, to enhance brand awareness and increase sales revenue, resulting in a significant increase in Facebook engagement rate and a doubling of sales for ready-to-eat and ready-to-cook products within a six-month period. • Managed a team of 7, providing supervision for the sales team. Created incentive plans and developed strategies for upselling and expanding the customer base. Established individual sales targets, tracked sales goals, and monitored the activities and performance of the team. Achieved the highest poultry sales out of 18 teams.• Improved standards at DD Marche market by evaluating hygiene criteria encompassing environmental health, food safety, and consumer protection. Coordinated with the Ministry of Public Health to ensure the approval of the market upgrade. Collaborated with True Corporation to implement the True Money system for market shops and facilitated the installation of a POS system, transforming the market into a high-tech ecosystem aligned with CP organisational objectives.• Successfully completed the CP Future Leadership Program and was promoted into the Potential Leaders Development Program, working as a project manager.

Sathon District, Bangkok City, Thailand

• Provided excellent customer service by promptly responding to clients’ inquiries and resolving complaints and issues.• Demonstrated proficiency in processing health/life insurance applications within established timelines, efficiently reviewing pending applications.• Collaborated with the sales team, effectively communicating and coordinating efforts to achieve sales targets.

Nevada, United States

• Managed the coffee shop within the hotel, ensuring exceptional customer service.• Provided prompt and friendly customer service, attending to guests’ needs and inquiries.• Collaborated with the management team to escalate and resolve customer issues.

Bangkok City, Thailand

Supported the Air Political Services team in preparing agreements for foreign governments related to aviation lawsCollaborated with team members to compile and organise documentation

Bangkok City, Thailand

Bangkok City, Thailand

Master'S Degree, Marketing, First Class Honours

Dissertation title: The impact of CSR initiatives performed by firms in the fashion industry on customer satisfaction and customer trust

Bachelor'S Degree, Political Science And Government, 3.39

Activities and Societies: Chulalongkorn University Language Institute Young ASEAN Leaders Policy Initiative