Nicolas Ivanov Email & Phone Number

Sydney, NSW, AU

Sydney, New South Wales, AU

Sydney, New South Wales, AU

Reporting to the Executive Chairman, I am responsible for setting up, growing and scaling the eGuarantee market delivery teams, which includes:- Sales- Customer Success and Service- Marketing -Technology and Engineering - Finance

Sydney, New South Wales, AU

In charge of setting up and building the eGuarantee sales and business development team. Additionally, building the company channel sales strategy.

Sydney, New South Wales, AU

At Vizzy, I embarked on an exhilarating adventure as a co-founder and CEO. I helped to successfully drive the growth of our startup from an ambitious concept to a fully functioning product in the market. My technical acumen played a pivotal role in orchestrating the development of a cutting-edge cloud-based SaaS platform tailored for podcasters and audio.

Crows Nest, New South Wales, AU

As the COO of Australia's largest independent digital marketing agency, I leveraged my skills in data analytics and business strategy to drive substantial revenue growth, projecting an additional $116 million annually. My leadership in rebuilding customer operations doubled employee retention in just three months, and I played a pivotal role in.

Sydney, NSW, AU

• As Head of Customer Success for #31 ranked company on the KMPG world 'Fintech100' 2016, I became the bridge between our customer's voice and the business. My quest was to provide a seamless digital experience that.
• 224% increase is revenue per sales agent
• 390% increase in department revenue
• Grew the team from 3 (smallest in the business) to over 30 (largest in the business)
• Maintained World Class NPS and Csat1) Built the customer Account Mgmt and Retention Team from the ground up. Placing our customer and their needs first; solving their problems; building value for them and ensuring we.

Sydney, NSW, AU

• As Head of our Customer Acquisitions, reporting to the CEO, I set up the framework for our front-end sales and operations teams. This was a team that was built from Zero to one.During this time, we became Deloitte.
• Grew the team from 1 to 12, while Increasing the average transaction numbers by 20% per quarter
• Set the standard of our communication style, sales approach, and method through sales training,
• Major part of company Tech Projects, including the specs, development & launch of new CRM, sales underwriting processes/workflows,
• Maintaining 85% or higher on telephone SLA for the team, as well as <80% NPS,
• Maintaining 95% in CSAT

Sydney, NSW, AU

• Responsible for turning leads and opportunities into sales and clients in the most efficient a customer-centric way possible; while keeping the company objectives and goals in mind.Core Responsibilities
• Outbound and inbound telephone sales,
• Prospecting clients, qualifying leads and opportunities,
• Converting leads into opportunities and credit submissions,
• Working with the credit team on tough deals to obtain favorable outcomes and increase approvals,
• Maintaining high customer retention ratios,

• Hired as Contract Manager in this manufacturing start up.
• Worked alongside Managing Director/CEO to ensure the strong rise of the product, and its delivery into the Canadian market.
• Responsible for the maintenance of contracts acquired by Canamix, as well as acquisition and development of new contracts.
• Drafting of tenders, proposals and company communications with clients.
• Development of Marketing Strategy and Brand Awareness.
• Extensive verbal, written and electronic communication with customers and third party partners.

• Management, supervision and training of Medical Practice staff.
• Directly responsible for all billings made by the practice, processing of ICD9 codes and direct electronic submission to government.
• Responsible for the billing, communicating and liaising with all third parties used in the treatment and processing of patients; such as multiple specialists, Law Firms and Government Bodies.
• General maintenance of the premises such as replenishing of perishable products, pharmaceutical stock and proper and efficient function of computers and telecommunications.
• During my time at the practice our patient base grew two-fold to roughly 4000 patient files. The practice was run smoothly and efficiently and was averaged 4.0 stars out of five by an independent online survey site by.

Executive Education - Disruptive Strategy, Strategy And Innovation, Business

Master'S Degree, Master Of Health Science

Bachelor Of Pharmacy (B.Pharm.), Pharmacy, Pharmaceutical Sciences, And Administration

Bachelor'S Degree, Health Services/Allied Health/Health Sciences, General