Nick A. Email & Phone Number

Reno, Nevada, Us

Worked in a agile scrum environment using continuous integration, Javascript, jQuery, HTML, SASS and Ember MVC/ MVVM, on a very large administrative application called Meds 4 Configuration Manager, that allows the business managers and on site admins to configure the companies main mobile EMR application called MEDS 4, along with the supply, billing, and scheduling applications used by AMR to streamline and automate business processes.Collaborated with QA and backend developers on all stages of the development life cycle to ensure features reached production on time and bug free.

Completed Courses on the front end side of web development focusing heavily on JavaScript, along with some of the back end as well.

Oakland, California, Us

Supported and Troubleshot all of the various applications (exchange, salesforce, networking issues, etc.) that Blue Shield used internally. Supported multiple web portals for external providers and clients.Troubleshot thin client issues along with citrix.

Placerville, Ca, Us

Utilized technical expertise to support McKesson ((HEC and Tracking Board), EPW, HOM, HMR, and HED), API, Imprivata, and Intellidesk. Provided application support for hardware and software issues and requests. Served as IT dept point-of-contact to answer customer inquiries regarding software application issues. Helped develope business requirements and processes in support of implementations. Supported computer security policies through maintenance of user IDs, access rights, and profile changes as required. Functioned as a Clinical analyst supporting and maintaining Emergency Department hardware and software.Served as technical liaison and resource and primary point of contact for users and staff.Participated on security team to ensure user’s access was following hospital protocol and meeting HIPAA requirements.Created user accounts and passwords ensuring users had appropriate access to perform their job.

Sacramento, California, Us

Supported a network of 50,000+ users along with all of the various Epic modules (ie. Ambulatory, Inpatient, ADT, Cadence, Op time, Radiant, Resolute, Willow, Cupid, Stork etc.) Troubleshot users'​ issues and/ or determined appropriate next level support team to escalate issue to based upon which module of EPIC EMR the user was accessing. Remote troubleshooting of Epic via BomgarWalked providers and users through basic workflow issues.Assisted w/ configurations of SmartSets, SmartTexts, Classes, and Pools, Security Classes, Profiles, SER, & EMP records. . Supported Command Center/Go Live through 2 Go Live’s.Acted as Liason between Physicians /Clinical Staff and Command Center. During Go live. Collaborated with teammates and other groups to resolve various Provider/ User issues. Troubleshot and determined users security and appropriate access of Epic EHR( EMP, Templates, SER records) Issue Resolution Management via Remedy Software. Active Directory: password resets, unlocking accounts, checking status of users access, created accounts.Switched users templates, helped clinical staff with registering/ admitting and scheduling patients, assisted nurses with using the mar and rooming patients.

Dallas, Tx, Us

Resolved all commercial and residential networking issues, coordinated with various network engineering groups to resolve outstanding network connectivity issues within AT&T's network of over 10 million DSL/ UVERSE users.Routinely met all customer service and technical metrics. Efficiently resolved any issues customers or internal facing employees had with AT&T proprietary networking equipment (routers, modems, wifi, 3g portable routers).Supported resolved issues with AT&T Yahoo email platform and email clients.

Computer Software Engineering

Front End Web Development

Web Development

Front End Web Development, Computer Science

Javascript

Harvardx Certificate, Cs 50

Javascript Development

Associate Of Science (A.S.), Information Technology