Nicholas Allard Email & Phone Number

Green Bay, Wi, Us

Wisconsin, United States

Green Bay, Wisconsin

Facilities Manager – UnitedHealth Group AccountDevelop and implement innovative programs, processes, and procedures that reduce short and long term operating costs; increasing productivity and client satisfaction. Oversee the delivery of operations, maintenance and repair, overall improvements, as well as service and vendor performance for 3 critical UnitedHealth Group sites throughout WI. Prepare, submit, and manage facility capital and operating expense plans; track variances, mitigate financial risks and exposures, and prepare periodic reforecasts. ▪ Successfully prepared, managed and forecasted $3.5 million in facility capital and operating expense plans for existing and new facilities with minimal variance.▪ Delivered 2 critical projects in 2021 for the UnitedHealth Group account. Moved 1400 employees from 2 aging, underutilized buildings into modern workplaces starting from the design process to first day of operations. Developed commissioning of new spaces which includes security, food and beverage services, interior/exterior property maintenance and fire life safety preventative maintenance plan. Communicated project updates to leadership and identified risks and mitigations.▪ Managed the completion of several annual JLL Operations Compliance Programs (OCP) ensuring sites are compliant in building maintenance, electrical, plumbing and Fire Life Safety.▪ Created multiple facility management playbooks of procedures to be used by all FMs across UHG portfolio to streamline processes and training.▪ Established and maintained several Asset Management Plans (AMP) used to plan, justify and submit long term (10 year) Capital Infrastructure Investments.▪ Managed the completion of 2,330 work orders in 2021 ensuring a high completion percentage.

Green Bay, Wisconsin

Acted as liaison between leadership and project teams. Managed operations to ensure any changes or adjustments to projects were understood and approved. Utilized rent management software to streamline processes, generate accurate reports, and limit legal risks. Negotiated annual contracts and established cost and schedule controls. Provided ongoing written and verbal communication of overall scope of work to Senior Leadership, Property Managers, and renters to limit problems and maximize revenue.

Green Bay, Wisconsin Area

Directed multiple teams across several sites. Supported maintenance, housekeeping, leasing, grounds crew, contract employees, and vendors. Management duties included hiring, training, and managing daily work expectations and performance. Managed 900 units at five sites. Monitored quality control through regular inspection of units, grounds, amenities, and common areas. Streamlined processes through increased utilization of rent manager software. Created forms for entire office to use that standardized procedures and provided important legal documentation.▪ Increased revenue 10% yearly. Conducted market rent analysis, invested in capital improvements and completed renovations.▪ Saved $50,000 per year by absorbing workload following a coworker’s termination.▪ Retained renters by providing superior complaint resolution, rapid service request resolution, and enhanced aesthetics.▪ Generated $220K+ in revenue by revamping an outdated apartment complex. Managed 8-year project that included dozens of internal and external renovations.▪ Quickly learned to navigate complex landlord/tenant legal system. Researched laws, read articles and books, and tapped other landlords to reduce legal costs

Green Bay, Wisconsin Area

Partnered with customers to meet their supply chain and logistics needs. Managed and grew existing accounts: built long-term relationships, established new services, and expanded services offered. Used internal tools to develop pricing strategies. Collaborated with leadership, creating business reviews and leading customer meetings.▪ Increased revenue $300K (2008), tripling expectations by cold-calling clients, targeting start-up customers, and expanding flatbed business.▪ Earned New Employee Spotlight Award for exceeding performance standards and quickly contributing to the team.▪ Trained team members on sales processes, pricing, and lead generation.▪ Negotiated rates between carriers and customers.▪ Utilized transportation management system to report and analyze data.

Green Bay, Wisconsin

Established hardware and software for nationwide sales representatives. Installed, diagnosed, repaired, and maintained equipment. Resolved problems using excellent customer service along with verbal and written communication skills.▪ Managed and prioritized multiple assignments when installing bug fixes and new programming.▪ Trained another intern on hardware and software problem identification and solving, systems requirements, and providing remote user support.