Nick Austria Email & Phone Number

Direct liaison between external customers (e.g. Icicle Seafoods, Boeing, and Costco), and manufacturers (e.g. Mitsubishi Chemical Advanced Materials, Roechling, and Ensinger). Established a strong and ongoing relationship with new accounts in the first 3 months.Worked directly with Account Manager and customers to quote material and close orders, 25-30 times on a daily basis. Coordinate placement of orders with Customer Service Coordinator to insure accuracy of invoices… Show more Direct liaison between external customers (e.g. Icicle Seafoods, Boeing, and Costco), and manufacturers (e.g. Mitsubishi Chemical Advanced Materials, Roechling, and Ensinger). Established a strong and ongoing relationship with new accounts in the first 3 months.Worked directly with Account Manager and customers to quote material and close orders, 25-30 times on a daily basis. Coordinate placement of orders with Customer Service Coordinator to insure accuracy of invoices, delivery methods and status updates. Completed 7-10 cold calls a day, in first 2 months of employment, and established a database of purchased products and annual needs/usage. I work directly with 10-15 main accounts, along with new customer accounts, processing orders, providing status for ordered material, and preparing invoices.Learned functionality of cutting and routing plastics material (e.g. HDPE, Polycarbonate, and Acrylic) as part of company’s business model. Provided cross-coverage for warehouse team for processing shipments with carriers, including UPS, FedEx. Show less

Partnered with Account Managers on accounts across private/public companies and government business sectors (e.g., Trident Seafoods, American Seafoods, University of WA, City of Seattle, and Washington State Ferries). Built strong partnerships with customers by resolving issues, consistently meeting deadlines, assisting with projects, and focusing on continued sales growth.Led and coached 15 team members in migration to Salesforce platform. Selected by supervisor as the District… Show more Partnered with Account Managers on accounts across private/public companies and government business sectors (e.g., Trident Seafoods, American Seafoods, University of WA, City of Seattle, and Washington State Ferries). Built strong partnerships with customers by resolving issues, consistently meeting deadlines, assisting with projects, and focusing on continued sales growth.Led and coached 15 team members in migration to Salesforce platform. Selected by supervisor as the District Salesforce Champion. Supported team members through the change in learning the new system, and representing the District on daily teleconferences. Resulting in increased customer resolution at 85% (within the top 25% of performers), and exceeding the company’s customer service metrics at 94%.Trained and developed 15 team members on product knowledge and selling skills. Trained new hires to learn intricacies of multiple operating systems/platforms, and helped build confidence in selling product over 1.6 million products, accessories and warranties.Delivered high quality service to all customers via multiple sales platforms (email, phone and fax) that consistently exceeded company’s target of 93%: order completion rate of 98% and personal service quality monitoring of 99%. Records Retention Coordinator: Daily Billed Sales Reports, Order Audit Reports, Freight Compliance Reports, Price Exception Reports, and Tax Override Reports. Helped team reach over 90% compliance rate, for district operations. Engaged 20+ team members during daily meetings on continuous improvement on daily operations. Proactively shared ideas about streamlining operation and “up” sales. Priority focused on positive customer experience every time, which resulted in achieving scores of 91% service level, 97% order accuracy, and 99% invoice accuracy. Show less

Main contact for large accounts (e.g., Trident Seafoods, King County Metro Transit, Starbucks, City of Seattle, and American Seafoods). Assisted Account Managers to build and cultivate stronger business relationships with new and established customers. Processed orders in a timely manner (less than 24-hour turn around), and focused on getting it correct “the first time”.Process owner of RightFax – email system (80-90 orders per day), for the branch. Accepted challenge on solely… Show more Main contact for large accounts (e.g., Trident Seafoods, King County Metro Transit, Starbucks, City of Seattle, and American Seafoods). Assisted Account Managers to build and cultivate stronger business relationships with new and established customers. Processed orders in a timely manner (less than 24-hour turn around), and focused on getting it correct “the first time”.Process owner of RightFax – email system (80-90 orders per day), for the branch. Accepted challenge on solely working on customer orders and issues, including wrong products, pricing errors, shipping locations, etc. As a result, our internal and customer partners, were provided with a seamless and personalized service exceeded the customer service level target by 6% (92%).Received Employee of The Month Award for October 2008 – recognized by District Manager for continuously demonstrating the best work ethic, in daily interactions with internal and external customers. Show less