Nick Ayers Email & Phone Number

Seattle, Washington, United States

United States

Seattle

Responsibilities include:Managing production to ensure our customers get contacted and have their cases resolved in a timely manner to drive an excellent customer experience.Coaching our technicians as needed on call handling skills, case management, and time management throughout their days.Working on projects to drive key department objectives improving.

Redmond, Washington

My core job responsibility as a Consumer Support Advisor was to develop and support a team of associates ranging anywhere between 7-15 direct reports at a given time. I was responsible for coaching behaviors to drive performance in many KPIs for the Nintendo Contact Center. Additionally, I did a lot of work in both creating and improving processes within.

Redmond, Washington

As a Consumer Service Associate I played many different roles in the Contact Center. My core responsibility was to be a communication liaison between Nintendo and our consumers to resolve complex issues regarding their experience with our products.Additionally, I was able to mentor some of our new associates in what we called our CTC program. The.

Bellevue, Washington

I was responsible closing and opening the store during my scheduled shifts.Counting and balancing the cash drawer along with making subsequent bank deposits nightly.Receiving shipments and putting stock to the shelves in our stock room as well as keeping it organized in an efficient manner.Keeping the stores' visual appearance in emaculate condition..

Information Systems And Technology (Business Intelligence Focus)

Education record

Activities and Societies: Baseball, Golf