Nick Baird Email & Phone Number

Chagrin Falls, Oh, Us

Orlando, Florida, Us

Dublin, Oh, Us

Dublin, Oh, Us

Expand insight strategy across the organization to help identify and prioritize the right opportunities to drive top & bottom-line growth through a meaningful, competitive experience• Integrate customer insights research into business strategy formation and senior leaders’ decision-making model• Bring customer to life through researching and designing end-to-end customer journeys and customer persona’s across multiple conditions and segments• Lead expansion of customer insights function into new business unit• Train and develop new business leaders to think “customer first” and transform company culture• Develop business overview and value proposition for internal and external stakeholders

Twinsburg, Oh, Us

Develop, implement, create, and manage cross-functional strategies designed to improve customer experience, loyalty, and satisfaction to generate incremental financial growth• Built multiple business cases, secured $1.1M funding, created financial projections and served as team lead of implementation for user experience. Including: texting platform launch, 3 new call center technologies, website enhancements, proprietary brand images, and hiring a social media response team.• Incorporated and presented automation, augmented intel, and artificial intelligence across business unit and delivered on its first opportunity resulting in over $1M of annual savings• Led driver analysis, trends, financial impact and goals of customer loyalty and satisfaction; presented results and recommendations to executives and 50+ leaders • Created and managed monthly customer experience council with General Manager and direct reports to influence strategy, drive accountability, provide updates on customer road map, and create alignment towards a customer centric approach

Twinsburg, Oh, Us

Create strategy and team alignment for 50+ person sales team to deliver a unique and exceptional experience for both patients and manufacturer partners in business’ fastest growing category, delivering consistent 10%+ YOY growth• Project owner for a strategic acquisition that required cross collaboration across Cardinal Health Corporate, Cardinal Health at-Home Solutions, and Edgepark resulting in $100M+ annual revenue and over 50k new diabetes patients• Initiated and managed partnerships with industry-leading manufacturers, creating monthly forecast and alignment across all business levels, from front-line agents to field sales and C-Suite • Executed several new technology platforms and enhancements to reduce expenses, decrease our cost to serve, and increased revenue• Led 20+ critical strategic initiatives to prepare business for new evolving diabetes technology launches• Established lead nurturing direct-to-consumer strategies to attain 130% organic annual revenue growth

Twinsburg, Oh, Us

Managed, recruited, and trained a team of 10 to grow new patient acquisition across the NE region

Twinsburg, Oh, Us

Worked with C-Suite executives to drive growth and cost-effective solutions for their agency

Twinsburg, Oh, Us

Increase new patient acquisition through lead nurturing, cold calls, tradeshows, and vendor management

Master Of Business Administration - Mba, Marketing

Bachelor'S Degree, Business Administration And Management, Concentration In Marketing