Lead on-site implementation team, responsible for on-time project installations. Promoted valuable pre-sales application design consulting. Ensured overall customer satisfaction of final delivered product. Drove ongoing & multi-faceted customer relationships with operating room management, biomedical engineering, nursing, facilities & contractor/trade allies. Lead and deliver all post-installation solution training.Promoted to lead new service organization of 3-10 technicians for OR communications solution installs, conversions, repairs, and lucrative & repeatable preventive maintenance contractsDrove on-time installation efficiencies by reducing overall implementation times by 25%Developed pre-installation staging processes that reduced time and cost of installations by 25% Helped reduce sales cycles by better preparing sales org with real world design ideasImplemented new and very effective final project report/sign-off process that ensured excellent customer satisfaction and lead to more diverse projectsBuilt important long term customer trust across many department directors, managers and team leadersSell, schedule, and provide ongoing preventative maintenance contracts with very aggressive service level agreements (SLAs)Install, upload software, repair electronics, and maintain Integration Systems audio and visual in Operating rooms