I love to put a smile on a customer’s face. I’m an exceptionally customer-driven leader with broad expertise across an array of industries and functional areas, including Sales, Business Development, Operations, Marketing, Supply Chain, and Financial Management.Throughout my career and as a co-owner of multiple successful restaurant endeavors, I’ve honed a keen ability to devise and execute creative solutions to consumer pain points. I go out of my way to deeply understand my customer, and then do whatever it takes to translate that understanding into targeted actions that inform sales and marketing efforts, customer enablement initiatives, and operational execution.I also recognize that the critical foundation underlying customer success is a cohesive, empowered team. I am highly collaborative, approachable, and hands-on: I lead by rolling up my sleeves and working alongside the team. My areas of expertise include: • Customer Experience Strategy• Team Leadership & Mentoring• Operations Leadership• Client Relations & Retention• Revenue Generation & Growth• Creative Marketing• Staff Training & Development• Full Lifecycle Recruiting• P&L Management• Vendor Relations• Strategic Planning• Budgeting & Cost Control• Sales TrainingIf you need a seasoned and energetic Customer Success or Operations Leader, I would love to connect with you! nickbartkus@gmail.com
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Co-OwnerKaos PizzeriaDenver, Co, Us
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Client AdvisorSchomp Bmw Aug 2023 - PresentHighlands Ranch, Colorado, United States -
Client AdvisorSchomp Bmw Aug 2023 - Sep 2023Highlands Ranch, Colorado, United States -
Co-OwnerKaos Pizzeria Mar 2009 - PresentDenver, Cohttps://kaospizzeria.com/
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Customer Service & OperationsUnited Airlines Apr 2022 - Aug 2023Denver, Colorado, United StatesActs as the customer-facing representative of a major US airline; interacts and assists with domestic and international customers; assists airline operations by managing in-flight manifest, adherence to and enforcement of FAA regulations, helps maintain on-time goals and reliability. -
Former OwnerUno Mas Taqueria Mar 2013 - Aug 2022Denver, Cohttps://unomastaqueria.com/
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Sales AdvisorSchomp Mini / Schomp Subaru 2017 - 2019Highlands Ranch, Colorado, United StatesCreated and delivered high-quality customer experiences to translate touchpoints and relationships into consistent sales in a highly competitive market landscape. Managed all customer contact elements and liaised between the company and its prospective, current, and past clients. Displayed an expert knowledge of company products, services, and accessories. • Collaborated with senior leadership to create, integrate, and continuously improve company-wide training strategy with an emphasis on best-in-class customer experience and service delivery.• Cultivated, grew, and sustained strong relationships with customers, vendors, and financial institutions.• Increased legal disclosure processing speed by training all new hires on related best practices, thereby reducing processing time, enhancing collective staff knowledge, and improving customer satisfaction and survey scores. • Supported the company in achieving status as the Number One Subaru Dealer in sales volume in the United States in July 2019 by providing in-depth support across customer service and business development activities.• Recognized as the Top MINI Salesperson in May 2017 after just two months of live floor experience.
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Business Development Leader | Health & Wellness Committee ChairBetter Business Bureau 2014 - 2016Greater Denver AreaBuilt and leveraged strong partnerships with community business owners to gain buy-in and drive business development. Outlined company-specific benefits of BBB membership. Played a key role in driving monthly sales goals. • Displayed high awareness of company standards, corporate structures, and industry-specific requirements.• Selected to chair a committee focused on actively addressing health and wellness issues; developed and implemented forward-thinking strategies and programs that attracted talented workers, reduced absenteeism, improved job performance, reduced employee turnover, and increased internal morale.• Recognized for reducing employee stress and improving team’s overall wellness by gaining key buy-in from HR, CEO, and Board of Directors to implement innovative health and wellness programs.• Achieved Top Salesperson recognition in April 2015 through highly focused efforts in customer service delivery. -
Sales AdvisorRalph Schomp Mini 2013 - 2014Litttleton, CoRecruited to create and enhance pipelines of incoming sales opportunities in a high-pressure environment. Coordinated customer contact efforts while also serving as a sales liaison between the company and its prospective and past clients. • Consistently met or exceeded monthly sales goals while generating brand loyalty by building trusted customer relationships and demonstrating exceptional client care beyond the sale.
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General Manager | Head ChefBudapest Bistro 2008 - 2013Denver, CoManaged the operations of a fast-paced upscale restaurant and wine bar, including leading all purchasing, staffing, promotional, P&L, inventory management and control, sales management, and quality-focused functions. Hired, trained, and mentored talented staff in delivering exceptional customer service.• Enabled a 15% sales increase in wine sales and 10% net revenue increase by reconfiguring the bistro’s wine list and pricing structure, negotiating lower wholesale costs, and decreasing prices to generate additional volume.
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Assistant Manager / Weekend ManagerTony B'S Wine List 2006 - 2012Centennial, CoIncreased sales and repeat business in a fast-paced boutique wine shop environment. Provided expert advice to customers on wine and spirit selections, including educating customers on product features and differences. • Drove profitable sales by collaborating with owner in creating and executing inventory management, marketing, and purchasing strategies.
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Account ManagerKingsbury Communication Design 2000 - 2001Boulder, CoPromoted to an account management role to create and implement print advertising and marketing campaigns for diverse clientele of a fast-paced advertising agency. Supported wind-down activities following the closure of the company in 2001. • Aligned client support strategies with broader agency priorities to deliver value while driving sales.
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Operations & Account Support ProfessionalKingsbury Communication Design 1997 - 2000Boulder, CoOversaw the daily operations of a 30-person office, including delivering executive support to the company’s owner and CEO. Developed and introduced strategies that ensured smooth daily office and account operations. • Directly responsible for managing inventory and supply management, vendor management, IT needs, executive calendars, production schedules, training, and communication priorities.
Nick Bartkus Skills
Nick Bartkus Education Details
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The Wine Academy Of SpainSpanish Wines -
Wine And Spirit Education TrustWine Steward/Sommelier -
Wine And Spirit Education TrustCertificate In Spirits -
International Sommelier GuildWine Steward/Sommelier -
Anthropology Major / History Minor
Frequently Asked Questions about Nick Bartkus
What company does Nick Bartkus work for?
Nick Bartkus works for Kaos Pizzeria
What is Nick Bartkus's role at the current company?
Nick Bartkus's current role is Co-Owner.
What schools did Nick Bartkus attend?
Nick Bartkus attended The Wine Academy Of Spain, Wine And Spirit Education Trust, Wine And Spirit Education Trust, International Sommelier Guild, Sorbonne, University Of Colorado At Boulder.
What skills is Nick Bartkus known for?
Nick Bartkus has skills like Sommelier, Sales, Microsoft Office, Advertising, Marketing, Outside Sales, Inside Sales, Press Releases, Media Relations, Media Buying, Restaurants, Food And Beverage.
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1oregonstate.edu
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Nick Bartkus
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