Nick Bartole Email & Phone Number

Trenton, New Jersey, United States

- Managed global support and equipment deployments for 250+ end users across various clients.Utilized SuperOps and Splashtop for cloud device management and remote support.- Administered Office 365 suite, including Intune, Entra, Security, Exchange, and other admin portals.- Developed and enforced policies within the Office 365 Admin Suite, ensuring proper deployment to all end users.- Oversaw the creation and implementation of user profiles and hardware through Intune, providing ongoing troubleshooting support.- Used SuperOps to manage and arrange tickets and directed the other Technicians on which tickets to take care of according to their skillset.- Responded to various emails and Teams messages from the 250+ endusers and ensuring that their issues where addressed in a timely matter.

Trenton, New Jersey, United States

- Supported over 800 end users across multiple departments, providing comprehensive software and hardware troubleshooting.- Maintained and updated user accounts, including account creation, password changes, and Active Directory and Microsoft 365 troubleshooting.- Developed and maintained a growing document and knowledge database covering various software, hardware, troubleshooting methods, and other City Hall IT-related information.- Configured and managed Microsoft 365 Suite applications, including Entra, Exchange, and Defender.- Responded to phone calls and emails via the ticketing software ConnectWise and provided remote software and hardware troubleshooting using ScreenConnect.- Served as the primary IT support for the City of Trenton's Public Library, maintaining and troubleshooting the network, as well as managing applications like PC Reservation and Cleanslate to ensure public computers functioned effectively.

Moorestown, New Jersey, United States

- Conducted thorough investigations and reviews of taxpayer accounts to identify outstanding tax liabilities.- Collaborated with taxpayers to develop and implement payment plans tailored to their financial situations.- Negotiated settlements and payment agreements to facilitate the collection of overdue taxes.- Provided clear and accurate information to taxpayers regarding state tax laws, regulations, and their obligations.- Maintained detailed and organized records of all communications, agreements, and payments.- Educated taxpayers on available resources and assistance programs to promote voluntary compliance and prevent future delinquencies.- Demonstrated strong interpersonal skills, empathy, and professionalism in all interactions with taxpayers.- Consistently met my collection goal each month.

Southampton, New Jersey, United States

- Monitored and controlled access to the community by verifying identification and credentials of all visitors and contractors.- Utilized surveillance systems to monitor and record activities within the entrance area, ensuring any suspicious behavior was promptly addressed.- Provided friendly and professional assistance to residents, ensuring their safety and addressing any concerns they had regarding security.- Responded quickly and effectively to any security incidents or emergencies, coordinating with law enforcement and emergency services as necessary.- Maintained detailed logs of all activities, incidents, and observations to ensure accurate records were kept and communicated to the appropriate authorities.- Conducted regular patrols of the entrance area and surrounding perimeter to deter unauthorized access and ensure a secure environment.

Browns Mills, New Jersey, United States

- Supervised and motivated a team of employees, ensuring that all tasks were completed efficiently and effectively throughout the shift.- Maintained a high standard of customer service, addressing customer inquiries and resolving any issues promptly to ensure satisfaction.- Monitored and managed inventory levels, ensuring that the store was well-stocked and that any shortages were promptly addressed.- Oversaw cash handling procedures, ensuring accuracy in cash register operations and managing end-of-shift financial reconciliations.- Ensured the safety and security of the store, staff, and customers by adhering to company policies and procedures, and addressing any safety concerns.- Implemented and maintained store policies and procedures, ensuring that all operational standards were met and exceeded.- Provided training and guidance to new and existing employees, fostering a collaborative and productive work environment.

Bachelor Of Science, Visual Effects An Motion Graphics

Activities and Societies: Visual Effects Club

Full Stack Web Development Certification, Computer Software Engineering