Global Customer Engagement Organization within the SAP Success Factors Chief Customer Office is responsible for protecting renewal revenue, identifying and helping to drive upsell opportunities, improving solution adoption, and increasing customer satisfaction for the cloud HR line of business. We enable productivity through simplification, standardization, automation and a continuous focus on process improvements.Responsible for driving processes, metrics, analysis, insights and tools that enable the Customer Organization to achieve outstanding & consistent business outcomes across all customer segments through Digital Engagement.• Support and execution against data analysis, design, delivery support of digital customer adoption engagement execution activities and processes aligned to GTM• Lead transforming how SAP SF Customer Organization drives the market, harnessing the capabilities to become an “insight-driven business” with world class digital engagement and tracking capabilities• Ensures effective delivery—scope, timeline, business value, communications and intended outcomes --- of digital engagement platform, tracking, and analytics projects and outcomes as well as adoption marketing content delivery within and across the business

* Responsible for the daily management of assigned Cloud customer accounts, including account management strategies as well as engagement and expansion plans to ensure profitable growth.* Maximize the value that customers and SAP receive through adoption and use of the Network.* Ensure that the customers deploy and use of all of their entitled subscription software. * The primary point of contact for the customer and to maintain customer satisfaction through issue mitigation and escalation management.

CEC from SAP hybris helps organizations of every size, in any industry replace existing point solutions with a framework that delivers best-in-class customer engagementacross Commerce, Marketing, Sales, Service, and Social to delight their customers across all channels and touchpoints – from web and mobile to in-store, contact center, and in the hands of sales reps.

Senior Consultant – IPP National Network Administration (Dec 2009 to Sept 2012)• Developed and managed the Blue Distinction Centers (BDC) Spine and Knee/Hip (Mid-point Cycle) tracking tool for the RFI submission process for all facilities interested in being designated a Blue Distinction Center • Managed, facilitated and coordinated monthly meetings involving several internal teams in regards to understanding status of projects and initiativesConsultant Project Manager - Office of Clinical Affairs – (June 2009 to Dec 2009)• Developed and managed several hospital programs tracking tools for RFI submission on all facilities interested in becoming a designated a Blue Distinction Center • Developed several RFI survey question templates and plan summary reports which minimized human error and decreased the amount of time it took to review a survey Consultant - Project Analyst for EPMO Office (May 2008 to June 2009)• Developed and managed several reporting tools / templates for Project Directors for Blue Distinction Center, IT Service Delivery Team, and several other cancer groups• Coordinated the collection, validation and integration of status reports, action items, risk logs, issues logs, and meeting minutes for the Project Director

• Co-developed and managed the change control process for ABN AMRO and Bank of America. • Created a change control log to track all incoming change requests. • Coordinated the collection, validation and integration of status reports and issues logs for the Project manager. • Performed Ad Hoc requests for Senior Vice President of the Program Management Office. • Provided support to the Vice President for timely delivery of project changes and deliverables.

• Coordinated small and medium-sized projects that consisted of analyzing pertinent historical financial and industry specific information, including income statement analysis and projection of revenues and expenses • Performed valuation calculations and prepared final client report documentation • Revamped the reporting process for all golf course insurance claims affected by hurricanes• Developed and designed a new nationwide reporting tool for reviewing staff, senior accountants, and managers for all Meaden & Moore locations • Developed and managed Excel Database for one of the largest insurance companies in North America. Spent six months in the field in New Orleans after Hurricane Katrina• Created daily and weekly field management reports for client’s upper management in regards to open insurance claims• Conducted weekly status meetings with client’s supervisors

• Coordinated inspections for over 320 stations within plant 1 & 2 with Mercedes Benz and Eisenmann project management/engineers. Provided process (Buy-off) documentation for all 320 stations • Created and managed an Excel Database to track the daily progress of punch list points for plant 1 & 2 of Mercedes Benz. There were over 25,000 punch list points • Conducted daily review meetings with Mercedes Benz and Eisenmann field supervisors to track the progress of inspections, scheduling and punch list points• Created and presented daily, weekly, and monthly progress reports for upper management • Coordinated and managed internal labor-force requirements with field supervisors to assure tasks were completed on schedule• Reviewed reports and process (Buy-off) documentation with engineers and prioritized items critical to schedule constraints

• Managed the scope of IT related audit activities, working with clients and financial auditors in identifying information technology risks. • Developed Data Analysis skills (Microsoft Access, ACL) to prepare information to lawyers in responding to government and civil legal proceedings. • Performed reviews of the application controls within the computer-based systems supporting a variety of key business processes. • Reviewed several key information system processes with an extensive interview process and developed a solution to mitigate identified weaknesses. • Created change management processes, provided detailed documentation for implementing processes, and assisted in the implementation of change management tool. • Assisted client with the development of Year 2000 contingency plans, test plans, and validation plans. • Gained promotion within the first 4 months of employment with Arthur Andersen. • Ranked first in billing for FY98 for Arthur Andersen Initial Consulting group.