Information Technology Technician I
Current• Provided help desk support to staff assisting Salem's most vulnerable communities.• Installed network and camera equipment for new projects, acting as a proxy for system administrators in the field.• Led the implementation, management, support, and user access for Dropbox Sign, serving as the point person for its rollout and providing in-person training as needed.• Interim Mobile Device Manager in the absence of a Tier Two technician. Managed groups, permissions, access, app approval, phone orders, troubleshooting, and equipment deployments/returns for new hires and terminations using Apple Business Manager, Verizon Business Manager, and Manage Engine. Documented processes to enable Tier One technicians to handle mobile device management.• Led the Head Start deployment project, overseeing hundreds of devices (laptops, tablets, phones): Oversaw tracking, QC, re-imaging (PXE boot), and updates to Windows 11. Tracked equipment via Lansweeper, Manage Engine, and spreadsheets. Collaborated with Head Start administrators to streamline device turn-in and deployment processes.
