Retail Proshop Manager
Hyperactive Watersports Montgomery Store
Calgary, AB
- Managed store operations by ensuring exceptional staff performance and excellent customer service
- Assisted customers in all aspects of store services including handling complaints and inquiries
- Responsible for vendor orders, point-of-sale set-up and maintenance, staff training and development, customer service and sales, website maintenance, marketing, staff scheduling, delegating tasks to staff, warranty.
- Developed and updated a policies and procedures manual, product rotation strategies, customer retention strategies and staff training in customer service and customer retention