Retail Proshop Manager
Hyperactive Watersports Montgomery Store
Calgary, Ab
• Managed store operations by ensuring exceptional staff performance and excellent customer service • Assisted customers in all aspects of store services including handling complaints and inquiries• Responsible for vendor orders, point-of-sale set-up and maintenance, staff training and development, customer service and sales, website maintenance, marketing, staff scheduling, delegating tasks to staff, warranty claims, loss prevention strategies, working directly with company representatives• Developed and updated a policies and procedures manual, product rotation strategies, customer retention strategies and staff training in customer service and customer retention