With over four years of work experience in customer service, coaching, and data solutions, I am passionate about helping people and organizations achieve their goals. I have a strong background in customer support, EDI, and data analysis, which enables me to provide effective and tailored solutions to various challenges and needs.In my current role, I help business customers troubleshoot the product and usage, triage a wide range of requests, and collaborate with different teams to ensure customer satisfaction and retention. I leverage my skills in customer support, data analysis, and communication to deliver high-quality service and solutions. Before joining Funnel, I was an Assistant Manager and Head Coach at True Lacrosse - Boston, where I managed the daily operations of a large facility, coached over 160 players weekly, and coordinated various events and travel arrangements.