Nick Blanchard Email and Phone Number

Key competencies and experience:• Extensive Programme and Project Management experience of major business transformation projects involving IT/System integration and business culture/process change.• Stakeholder/Client focused with wide experience of building and developing long-term business relationships both outside and within the organisation.• People manager, developer, and leader, with experience of building, motivating, and coaching both small and large matrix project, technical and operational teams.• Leading major organisational business change programmes to improve stakeholder/customer service and reduce costs through process re-design and systems development.• Implementation and management of PMO governance and project methodology frameworks to enable organisations to clearly define and manage projects and establish controls to allow for new projects to be prioritised and the appropriate resources allocated.• A proven ‘Implementer’ and ‘Completer/Finisher’ on projects, very focused on delivery and realising benefits.

Achievements to date:Programme Management of newly acquired Collections Agency into Sigma Redditch Site covering: - Full 'lift & shift' of systems, people and processes from two offices across to Sigma,Redditch. Completed with no disruption to production or client service.. - Hands on management of contractors in the build of the new office and contact centre environments in the Redditch site in order to house the increased staff numbers and larger IT/Comms facilities and infrastructure required. - Closure and dilapidation work completed on vacated offices within timeframe required by the landlords. - Planning and initiation of the two company systems integration project phase to allow for future build and implementation onto one company-wide CRM platform.Project Management of company wide Brand Change project following the integration covering all communication channels with clients and customers including letters, SMS, email, IVR and call handling.Project Management of systems and process integration of dialler and telephony technology.Implementation of a standardised Project Methodology and Governance approach into the organisation - based on Prince 2 principles and adopted by all areas to allow for a common approach to projects by non-project trained staff members..

Nationwide Building SocietyTesco BankLloyds TSB Corporate CardDeutsche BankBerliner BankDegussa BankING NetherlandsMetro BankNew 300 Seat Contact Centre - design, infrastructure fit out, lift and shift for all MK staff, commission into Live BAU

Sovereign Credit Management Ltd - Management consultancy and project management.Improved Financial Services Ltd - Interim Collections and Project Management

Senior Project Manager - Anti-Money Laundering and Authorised Users programme.Change Inititation Manager