Nick Blay Email & Phone Number

Hamilton, On, Ca

Toronto, Ontario, Ca

During this tenure, I conducted engaging sales and training sessions for industry professionals to enhance product knowledge and drive engagement. As the primary point of contact for my clients, I provided detailed product information, pricing, and availability, ensuring all inquiries and orders are followed up on promptly. I also optimized the customer onboarding process by showcasing key product features, helping clients better understand and maximize their product utilization. • Boosted 15% of lead generation through strategic outreach campaigns.• Increased enrollment and engagement by executing QR codes for training registration.• Minimized warranty process turnaround time from five days to same day by enhancing customer service efficiency.• Exceeded quarterly sales targets for SmartBuildings Subscription platform and quarterly targets to drive market expansion.

Toronto, Ontario, Ca

I performed in-depth loss prevention analyses for logistics partners, identifying and addressing systemic issues to enhance operational efficiency. I developed and implemented training materials on warranty operational procedures, improving staff proficiency and overall performance. By crafting detailed reports on the status of open orders and return receipts, I ensured high levels of organizational accountability. Additionally, I provided management with actionable solutions to support continuous improvement initiatives and drive operational excellence.• Slashed 33% of wait times for order entry, cancellations, and refunds by assessing customer service metrics.• Upheld alignment across all company divisions for a more cohesive operation by streamlining warranty workflow.• Played a key role in reduction of non-compliant customer issues through diligent system monitoring and prompt resolution.

Toronto, Ontario, Ca

I managed team initiatives to foster collaboration and elevate overall performance. I provided expert-level technical support for ecobee product setups, assisting with wiring and connectivity troubleshooting to ensure customer success. Leveraging phone, email, and chat channels, I efficiently resolved customer issues, delivering a seamless support experience. By monitoring customer requests from initial contact through resolution, I prioritized responsiveness and service excellence in every interaction.• Achieved and sustained top ranking in Customer Service Satisfaction (CSAT) scores.• Augmented service ticket response processes by reducing resolution times and enhancing customer feedback process.

Calgary, Alberta, Ca

I oversaw encoding processes for various media types, ensuring compatibility and quality across platforms. I managed quality control for DVD production in collaboration with E-One, guaranteeing product excellence. Coordinating fiber and satellite media transfers between Toronto, Calgary, and Winnipeg, I facilitated seamless content exchange. Additionally, I supervised broadcast programming, maintaining a strong focus on meeting quality standards and implementing optimized broadcast timelines to enhance program flow and scheduling.• Enabled uninterrupted and high-quality transmission by leading live broadcast streams.• Carried out comprehensive content reviews to keep high standards of media presentation.

Montreal, Quebec, Ca

Responsible for monitoring the on-air quality of GOL TV, World Fishing Network and Casino Gaming Television from the Third Party Master Control.Responsible for encoding and ingest of program material such as TV shows, commercials, PSA’s and show promo’s.Responsible for live switching between programs and server-based content. Responsible for maintaining, correcting, implementing and adhering to the broadcast schedule created for each individual channel

Ca

Worked on set with the First AD to move actors from holding/base camp to makeup or onset locations, organized crowd scenes, wrangled 'extras' and supervised production assistants. Worked directly with principle cast members to ensure that they were aware of timelines, provided updated scripts and knew their marks.

St Catharines, Ontario, Ca

Responsible for removing old cable television lines and replacing themwith new ones.Responsible for repairing cable television lines, entering the home andinstalling new outlets and splitters.Responsible for installing and activating new Cable and Internet installations as contracted out by Cogeco Cable.

Peterborough, Ontario, Ca

Worked as a Grip and Gaffer handling lighting and cabling for the film production.In charge of setups and tear downs of all lighting equipment, electric cabling, dollies, tripods and rigging.

In charge of helping customers with their Cingular Wireless/AT&T Wireless mobile phone plans, devices and accounts.Trained in First Tier troubleshooting for problems with the customers mobile service or handset devices.Responsible for processing payments, upgrading account contracts and making status changeswhen applicable on a customers account.

Ottawa, Ca

Process the traveling public.Search vehicles for contraband and verify traveler’s declaration.Working knowledge of duties and taxes and laws of immigration and importation of goods.