Nick Boertien Email & Phone Number

Veenendaal, Ut, Nl

Groningen, Netherlands

Groningen, Netherlands

Enschede, Overijssel, Netherlands

Actively engaged in Talent Group Twente, participating in various workshops, knowledge-sharing sessions, and networking events, all aimed at fostering both personal and professional growth within the Twente young professionals community.

Apeldoorn, Gelderland, Netherlands

Responsibilities: Collaborated with cross-functional teams to develop and execute a digital workplace strategy that aligns with Kadaster's business objectives. Key roles included stakeholder engagement, technology assessment, and project coordination.Impact: Spearheaded the migration of Citrix virtual desktops to Microsoft Azure Virtual Desktop, achieving a smooth transition with minimal operational disruptions. Conducted follow-up assessments, confirming a high level of user satisfaction.Additional Impact: Designed and implemented an employee feedback system to gauge digital workplace experience. This has been instrumental in making iterative improvements, thereby aligning the digital workspace more closely with business goals.

Veendam, Groningen, Netherlands

Responsibilities: Acted as a liaison between the business and IT sectors, collaborating closely with the VRD unit to set and prioritize requirements for the administrative life cycle of vehicles in the Netherlands.Impact: Served on a taskforce aimed at streamlining digital import processes, achieving a notable reduction in workload at vehicle inspection stations.Additional Impact: Spearheaded the digitization of various services and operations through process modeling and improvements, enhancing operational efficiency across multiple departments.

Responsibilities: Played a pivotal role in collecting and analyzing customer-related data to enhance service processes and customer satisfaction during a critical period.Impact: My data-driven insights led to measurable improvements in customer satisfaction across multiple customer journeys, solidifying RVO's reputation for customer-centric service.Awards: Honored with the CX-Impact Award for exceptional contributions to customer experience enhancement during this period.

Responsibilities: Led the development and implementation of a data-driven strategy for analyzing customer journeys using Process Mining Technology. Collaborated closely with the Data Department to enhance data accessibility in the Enterprise Data Warehouse.Impact: Successfully optimized multiple digital services, reduced operational costs at the service desk, and improved overall customer satisfaction.

Oversaw the rollout of self-service business intelligence solutions, specifically supporting end-users of SAS Visual Analytics and SAS Enterprise Guide, to advance the organization's data capabilities.Led the conceptualization and execution of an educational plan on data science, aiming to uplift data literacy levels within RVO.As a result of the educational plan, achieved a noticeable increase in data literacy among employees, positioning RVO as a data-driven organization.

Groningen, Netherlands

Took on a pioneering role as the first employee of the new branch, tasked with spearheading projects that would broaden our reach into the SME market.

The Hague Area, Netherlands

'Value chain development in the Dutch insurance industry. The strategic renewal of value chain activities.'

Master'S Degree, Business Administration

Bachelor'S Degree, International Business Administration

Vwo, Economie En Maatschappij