Personally responsible for accurately processing invoices and receipts for timely payment processing.Accurately accounting for incoming parts and maintaining strict accounting processes to follow for my engineering team.Personally responsible for maintaining accurate titling records for our manufactured vacuum trucks and trailers. Responsible for creating MSO’s and maintaining their records for the state.

Directed daily branch operations with oversight of a 7-member team, ensuring compliance with policies and procedures to maintain smooth operational flow.Spearheaded initiatives to boost customer satisfaction, improving KDS scores from 82% to 94% through enhanced service quality.Successfully implemented risk management protocols, reducing operational risks by 75%, reinforcing the branch's commitment to compliance and efficiency.Led training and development programs that cultivated a culture of continuous learning, positioning the branch #2 in the market for 2023.Drove external sales efforts to deepen client relationships, contributing to branch growth and revenue targets.

Managed operations and staff to ensure seamless execution of banking services and client satisfaction.Played a key role in improving branch operational efficiency and client retention through proactive team leadership and strategic planning.

Managed a team of up to 8 employees. Supervised teller operations, balancing daily transactions and ensuring regulatory compliance.Mentored and trained tellers to optimize branch performance, focusing on improving transaction accuracy and enhancing customer experience.

Coordinated daily banking operations while driving sales and business development initiatives.Fostered strong customer relationships, contributing to branch growth and client loyalty.