Lead writer for the storage management software and an integral member ofthe product management team.● Facilitated collaboration and communication among writers and engineersas lead writer.● Created online help system that elevated customer comprehension andsoftware usability.● Advanced product quality by resolving issues in documentation reportedby customers.● Improved the layout and design of the documentation template byproviding honest criticism.● Coordinated closely with development and test teams to plan and executeprojects.● Resolved issues with documentation by troubleshooting issues in XMLcode.● Improved content reusability by converting documentation into DITAXML.● Directed many meetings with team members and other teams to promotecommunication and elicit feedback on documentation.● Ensured consistent writing style across all documents by writing the styleguide as a member of the style guide committee.● Heightened communication with customers with clear and precise productrelease notes.