Nick Brutz Email & Phone Number

Saint Petersburg, Fl, Us

Saint Petersburg, Fl, Us

Bon Secours Mercy Health

Oversight of patient dining systems including patient experience model, patient meal production, inpatient floor stock and requisition program, and facilitation of CaterTrax and CBORD standardization.

Mercy Health

Northeast Ohio

Managed and supported customer service programs and patient services standards for five hospitals. Led conference calls and developed service models to enhance productivity and the overall experience of guests.

Providence, Rhode Island, United States

Store manager with a team of 15 employees. Maintained a weekly schedule, drove focus for specific areas based on operational opportunities, developed leadership and entry-level team members, as well as took part in sales.

Selected to participate in the 9-month Management development program, my goals were to increase my leadership skills by learning: operational tools (schedule, productivity reports, and cash handling reports), development tools (huddle effectiveness, sales techniques, and accountability steps), as well as personal development (improving observation focus, providing effective feedback, and following up to ensure success.)