Nick Burri Cic, Itp, Cpia Email & Phone Number

Toledo, Oh, Us

Frankenmuth, Mi, Us

Frankenmuth Insurance is a regional insurance company offering Home, Auto, Life, and Business coverages through Independent Agency partners.I was hired to establish the company's Learning Academy to collaboratively coach 11K national agents on sales development skills across eight states.- STRATEGY: Construction of the company's first Sales Enablement and Learning Program aligning training needs with business goals- CONTENT: Management of training content staying head of sales best practices, technology, and human resource protocols- PERSONAS: Creation of client personas and frameworks ensuring that selling efforts were strategic and scalable- PROCESS IMPROVEMENT: Establishment of SOPs (Statement of Process) optimizing information hand-offs across the organization- TECHNOLOGY: Partner with technology teams for the implementation of virtual training and protocols as a result of COVID-19- REPORTING: Establishment of data analytics and reporting, revealing critical initiatives and KPI successes- COLLABORATION: Coordination of learning and enablement projects across teams, ensuring that milestones and progress meet business expectations- ASSESSMENTS: Implementation of assessments defining performance, and skill/knowledge gaps, while recommending training and development - COMMUNICATION: Implementation of a comprehensive communication strategy announcing training program deliverables and schedules- COLLATERAL: Development of job aids, user guides, tutorials, and video content supporting learning objectives- METRICS: Tracking of individual and organizational performance related to content, delivery, activities, engagement, and outcomes

Woodland Hills, Ca, Us

Farmers Group Inc. (Farmers) is a wholly-owned subsidiary of Zurich Insurance Group with 48K independent agents and 21K employees providing financial services.I was hired into the company as a Senior Property Claims Adjuster with four key promotions, leading to Senior Learning and Development Lead.Senior Learning and Development Lead | 2010 - 2017 Territory Manager | 2006 - 2010Supervisor | Property Claims | 2004 - 2006Senior Property Claims Adjuster | 2000 - 2004- PROGRAM STRATEGY: Provided strategic and operational design and delivery of sales coaching programs keeping participants engaged and supported- STAKEHOLDERS: Partnered with key stakeholders to design and implement creative solutions that maximized how employees learn and grow- MODALITIES: Designed and facilitated training sessions, interactive meetings, best practices, and relevant curriculums- ROI: Developed specific evaluation and assessment tools measuring impact business results, and ROI- PROJECT MANAGEMENT: Served as a project manager for learning projects ensuring end-to-end development and practical implementation- BUDGETS: Planned and facilitated budgeting for all training sessions- MARKETING: Created an online portal with Marketing and Technology teams for agents to access digital job aids, user guides, tutorials, and video content