Created audits designed to focus on adjuster performance and the effectiveness of claims processes.Performed file audits timely and accurately.Analyzed audit results to identify trends that can be addressed by training or updates to claim procedures.Created in-depth reports in Microsoft OfficeCommunicated results to managementDesigned and performed focused audits to track improvements made through new training protocols.Trained managers and leaders to perform audits for their teams.Supervised a QA team during high volume CAT reviews.

• Interpret and apply policy coverages to losses. • Communicate policy coverage determinations to policyholders.• Create, review, and/or approve estimates for the cost of repairs or replacement of damaged or destroyed property.• Assess and adjust exposure for additional living expenses.• Investigate and document cause of loss and area of origin.• Report findings of investigations, coverage interpretations and damage estimates to company.• Negotiate with policyholders, contractors, vendors, public adjusters and attorneys.• Provide high level customer service to policyholders.

• Train staff to provide guests with the 4 Diamond service of the Sandpearl• Oversee the sales and general operations of the pool and beach • Maintain picture perfect cleanliness in public and back of house areas• Respond to and alleviate any guest issues in a professional manner• Design special holiday weekend activities for children and adults• Responsible for the children’s camp staffing and activities• Book local vendors and performers for weekly appearances• Purchase enrichment supplies for the betterment of the children’s program• Perform various administrative duties within my department

• Coordinate resident venue rentals• Oversee tennis court operations• Create monthly event calendar• Develop new youth and adult fitness/sport programs• Plan and execute logistics for monthly special events• Promote and publicize activities/events to generate resident interest

• Prepare Al Lang Stadium for matches• Communicate, coordinate game/event details• Direct and assist event ushers, security, and front gate staff• Reach out to area colleges for volunteers and direct them on game days• Plan, manage, execute special events/games• Create new attractions to enhance the game day experience for fans

• Managed youth football game day operations and assisted in registration• Maintained equipment room organization and inventory stocks• Purchasing responsibilities for betterment of our football league• Prepared and maintained tennis courts and football fields for everyday use• Sold memberships for various facilities

• Sold shoes and athletic apparel on a commission basis• Built promotional displays• Designed cohesive clothing racks to market entire product lines

• Managed stock room and inventory procurement • Trained new stock associates• Organized stock room in the most efficient and effective ways possible

• Delivered orders, prepped food, cleaned store

• Performed general administrative tasks dealing with purchase orders, invoices, and payroll• Created expense reports using Microsoft Excel