Nick Cairns Email and Phone Number
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Nick Cairns personal email
A motivated, ITIL accredited, IT and Operational Service Manager with 15+ years experience of working in a continually challenging and changing Multi-Channel environment, within the IT function of a leading International retailer.Extremely passionate about doing the right thing first time, with Customer Service excellence at the core, and a strong cross-team leader in working towards this goal, at all levels.Continually nurturing the ability to maintain clear focus under duress, and drive with appropriate leadership and management, in order to ensure all priorities are surfaced, understood, owned and addressed in correct order.
John Lewis Partnership
View- Website:
- johnlewispartnership.co.uk
- Employees:
- 25641
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Service LeadJohn Lewis Partnership Jun 2022 - PresentLondon/Hybrid
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Senior Service Delivery ManagerWunderman Thompson Commerce Sep 2021 - Dec 2021Remote/Watford -
Head Of ServiceDebenhams Jul 2020 - Aug 2021Somerset, England, United Kingdom -
Senior Service ManagerDebenhams Apr 2017 - Jun 2020Taunton
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Service Manager - Customer And DirectDebenhams Apr 2015 - Apr 2017A key role in overseeing the delivery of service to Online and Direct customer ordering and fulfilment channels within Debenhams. Working with multiple service providers, and acting as a key contact for business customers, to provide quality and excellence in a challenging and fast-paced order-management environment.
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Application Services Manager - Direct ChannelsDebenhams May 2012 - Apr 2015Taunton, United KingdomAccountable for:• Day to Day provision of service across a number of key applications within the e-commerce/order management platform.• 2nd and 3rd line triage for occurrences of incidents on a daily basis in the order management arena.• Establishment and maintenance of a variety of scheduled service stability reporting and performance controls• Contribution of Subject Matter Expertise to project Design and Delivery teams in areas of Systems ownership• Providing business and systems customers with a focal point of escalation for production issues and resolution options.
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Support Manager - Sterling CommerceDebenhams Jan 2010 - May 2012Tasked with establishing a support function within a business delivery division, in a rapidly evolving environment, this was eventually recognised as being a strong working example of the company requirement within an Application Services model, and has now migrated departments.
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Business AnalystDebenhams Sep 1997 - Jan 2010Taunton, United KingdomSeveral years experience in the lifecycle delivery of small to large business change in terms of both function and operation.Key Projects:- Delivery of Debehams 1st transactional website- Direct to Customer fulfilment solutions- Establishment and management of fulfilment operational procedures- Online payment verification & security solution establishment
Nick Cairns Skills
Nick Cairns Education Details
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Business Information Systems
Frequently Asked Questions about Nick Cairns
What company does Nick Cairns work for?
Nick Cairns works for John Lewis Partnership
What is Nick Cairns's role at the current company?
Nick Cairns's current role is Service Lead - Tech and Change (Trading General Merchandise).
What is Nick Cairns's email address?
Nick Cairns's email address is ni****@****ams.com
What schools did Nick Cairns attend?
Nick Cairns attended Liverpool John Moores University.
What skills is Nick Cairns known for?
Nick Cairns has skills like Business Analysis, Retail, Project Delivery, Stakeholder Management, E Commerce, Team Leadership, Change Management, Multi Channel Retail, Business Process, Requirements Gathering, It Strategy, Management.
Who are Nick Cairns's colleagues?
Nick Cairns's colleagues are Abhishek Singh, Christopher Hill, Ocean Blair-Patrick, Ana Maria Baiceanu, Sally-Ann Evans, David Crook, Tom Hayes.
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3uktieast.org.uk, alphacrc.com, aco.co.uk1 +44 122XXXXXXXX
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2nickcairns.wanadoo.co.uk, coop.co.uk -
1edinburgh.gov.uk -
Nick Cairns
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