Nick Calautti Email & Phone Number

United States

Pre- sales Engineering and high level solution design.

United States

Wylie, Tx

• Create and deploy a feature rich mobile marketing cloud-based service delivery platform for the delivery of applications and marketing-based trigger analytics for smart phones, now run by Mombomobile, Inc.• Successfully design and manage all aspects of the product including a sophisticated analytics engine while architecting cost-effective solutions to produce telecom-grade uptime reliability. • Coordinate deliverables and build requirements documentation for multiple vendors and customers including API interfaces. • Lead the aggressive scheduling of projects delivered on-time and business development efforts for all aspects of the organization.

Chicago, Illinois, United States

Design and Develop Voice and Digital features on Genesys Cloud in support of Compsych's business requirements utilizing the Architect in the Genesys platform.

Lucas, Texas, United States

Transitioned enterprise customer to a new Genesys Cloud based service for call center operations and business users and design and develop enhancement to our ordinal ACD platform design.Also head the migration of business users to Teams direct trunking.

Dallas/Fort Worth Area

• Spearhead the redesign of the telecom for both the PBX and call center, providing a solution for existing systems that are not uniform and do not provide the company with what is needed for the day-to-day business requirements. • Work to develop a new VoIP-based solution that is uniform in both its deployment and design. • Develop and write requests for information (RFI) and requests for proposal (RFP) for the replacement of its telecom solution, reviewing all responses as needed. • Maintain open lines of communication with all affected departments in the design of the new VoIP telecom solution. • Provide comprehensive technical support to both the company and its vendors.• Create highly effective dial and test plans, in addition to leading call management and pricing analysis to recommend the proper vendor choices. • Work in collaboration with C-level management to provide technical and business justifications as needed and develop and manage the rollout plan for the company. • Currently leading a team to cut over the new VoIP system nationwide with 100+ sites.• Successfully obtained certification on the Genesys platform and provide provisioning and call flow design for ACD.

Fort Worth, Tx

• Provided overall leadership for a company that offers cloud-based and IP service for the wholesale long distance sector with solutions including a Session Border Controller, management analytic tools, a least cost routing platform and a billing system including LNP and LERG data for routing solutions. • Led in the design of customer network components and configurations, working in collaboration with IT operations to ensure a successful implementation and deployment. • Provided comprehensive marketing and sales technical support, led customer demos and designed and wrote new features requirements while interfacing with development.

Richardson, Tx

• Founded a company that developed and deployed services for the telecom market, delivering LNP platforms, Do-Not-Call database SCPs.• Lead in terms of network and interface LNP design and redesign and developed documentation and deliverable schedules in addition to tasks for the development and operations team. • Worked in collaboration with the customer to ensure the timely delivery of service to maintain levels of customer satisfaction. • Played a key role in business development efforts that expanded the customer base and partners utilization of tekVizion Labs. - Started a business recognized as the premier VoIP certification lab for a major manufacturers of VoIP products.