Nick Catrambone Email & Phone Number

Oswego, Il, Us

Greater Chicago Area

Directed end-to-end implementation of software solutions, ensuring solutions met specific client needs. Conducted comprehensive training sessions, both in-person and remotely, for client staff, focusing on system usage, best practices, and troubleshooting. Maintained a high client satisfaction rate by providing ongoing support, addressing technical issues promptly, and facilitating regular check-ins to ensure continued success. Developed and maintained detailed documentation for implementation… Show more Directed end-to-end implementation of software solutions, ensuring solutions met specific client needs. Conducted comprehensive training sessions, both in-person and remotely, for client staff, focusing on system usage, best practices, and troubleshooting. Maintained a high client satisfaction rate by providing ongoing support, addressing technical issues promptly, and facilitating regular check-ins to ensure continued success. Developed and maintained detailed documentation for implementation processes, training materials, and client-specific configurations to ensure consistency and clarity. Collected and analyzed client feedback to identify areas for improvement in the product and implementation process, contributing to product development and enhancement.Successfully guided automotive service providers through the initial setup and integration of customer communication solutions, ensuring a seamless transition.Managed multiple implementation projects concurrently, coordinating with internal teams and external stakeholders to meet project deadlines and objectives. Show less

Hoffman Estates, Illinois

Designed and executed advanced training programs for dealership personnel, emphasizing system optimization and efficiency. Provided extensive post-implementation support, including performance tuning and issue resolution, to ensure sustained client satisfaction. Collaborated closely with product development teams to communicate client feedback and contribute to product enhancements.Authored detailed documentation, including user manuals, setup guides, and troubleshooting… Show more Designed and executed advanced training programs for dealership personnel, emphasizing system optimization and efficiency. Provided extensive post-implementation support, including performance tuning and issue resolution, to ensure sustained client satisfaction. Collaborated closely with product development teams to communicate client feedback and contribute to product enhancements.Authored detailed documentation, including user manuals, setup guides, and troubleshooting documents.Engaged in continuous professional development to stay current with industry trends and software updates. Show less

Plan and direct all store operations; charged with regulatory compliance, P&L management, optimizing sales, budgeting, inventory control, purchasing, payroll, loss prevention, optimizing sales operations and revenue growth and leveraging comprehensive operational expertise to ensure an exceptional customer experience.• Turnaround Specialist, tasked with an under-performing location to improve operations and revitalize stagnant sales and customer satisfaction.• Stabilized a team that had… Show more Plan and direct all store operations; charged with regulatory compliance, P&L management, optimizing sales, budgeting, inventory control, purchasing, payroll, loss prevention, optimizing sales operations and revenue growth and leveraging comprehensive operational expertise to ensure an exceptional customer experience.• Turnaround Specialist, tasked with an under-performing location to improve operations and revitalize stagnant sales and customer satisfaction.• Stabilized a team that had turnover of over 100 percent the year prior. Show less

Hold full P&L, operational and strategic steering accountability, managing all facets of daily operations for this 14 bay full-service automotive repair facility with annual revenues of more than $2.5M. Provide leadership and direction to a staff of 20 (sales/service technicians). Recruit, hire, train, develop and supervise employees; regularly assess staff performance levels, identifying areas in need of improvement and implementing corrective actions when necessary. Ensure strict compliance… Show more Hold full P&L, operational and strategic steering accountability, managing all facets of daily operations for this 14 bay full-service automotive repair facility with annual revenues of more than $2.5M. Provide leadership and direction to a staff of 20 (sales/service technicians). Recruit, hire, train, develop and supervise employees; regularly assess staff performance levels, identifying areas in need of improvement and implementing corrective actions when necessary. Ensure strict compliance with Standard Operating Procedures (SOPs) and industry regulations at all times.• Responsible for handling all staff and customer insurance claims (workman’s compensation and general liability); compile documentation and transmit to insurance providers for processing.• Serve as primary Point of Contact (POC) regarding the resolution of employee/customer issues; ensure complete customer satisfaction to promote repeat business and referral generation.• Interface frequently with local fleet customers to address concerns, increase account penetration rates and solicit new business. Show less

Accountable for new business acquisition and account management/growth targeting small to mid-sized businesses in multiple verticals. Responsible for a full sales cycle, including cold-calling, needs identification, quoting, presentation, close, delivery and long-term account management. Employed a consultative sales approach penetrating director and VP level contacts to understand commercial printing and business needs, develop and present customized marketing solutions and close high value… Show more Accountable for new business acquisition and account management/growth targeting small to mid-sized businesses in multiple verticals. Responsible for a full sales cycle, including cold-calling, needs identification, quoting, presentation, close, delivery and long-term account management. Employed a consultative sales approach penetrating director and VP level contacts to understand commercial printing and business needs, develop and present customized marketing solutions and close high value contracts. Worked closely with Manufacturing and Operations departments to ensure the timely completion of printing/distribution project life cycles in line with customer specifications.• Personally secured long-term commitments with two key customers with annual revenues exceeding $4B. Show less

Schaumburg, Il

Complete sales, P&L and business development responsibility for all new, used and certified automobile sales and service operations for this high-volume dealership. Trained staff in the full spectrum of sales processes and showroom operations from lead generation, sales presentation, qualification, negotiation and F&I through close and delivery. Established budgets/sales forecasts and facilitated weekly mentorship meetings. Generated monthly reports for senior management review and maintained… Show more Complete sales, P&L and business development responsibility for all new, used and certified automobile sales and service operations for this high-volume dealership. Trained staff in the full spectrum of sales processes and showroom operations from lead generation, sales presentation, qualification, negotiation and F&I through close and delivery. Established budgets/sales forecasts and facilitated weekly mentorship meetings. Generated monthly reports for senior management review and maintained financial logs in line with state requirements. Additional responsibilities included verifying applications/credit stipulations, calling in deals to banks and providing final approval of contracts. Analyzed P&L, aging inventory and warranty claims to identify concerns and implement prompt resolution.• Progressed quickly within the organization from a Sales Consultant to Parts & Service Manager, while simultaneously serving as Interim Finance Manager when needed.• Produced a 12% increase in car sales, as well as substantial growth in technician productivity.• Drove a 40% increase in sales penetration rates within the Finance Department.• Consistently maintained optimal Customer Satisfaction Index (CSI) scores in Sales/Service departments. Show less