Nick Catrambone Email & Phone Number

Oswego, IL, US

Greater Chicago Area

Directed end-to-end implementation of software solutions, ensuring solutions met specific client needs. Conducted comprehensive training sessions, both in-person and remotely, for client staff, focusing on system usage, best practices, and troubleshooting. Maintained a high client satisfaction rate by providing ongoing support, addressing technical issues.

Hoffman Estates, Illinois

Designed and executed advanced training programs for dealership personnel, emphasizing system optimization and efficiency. Provided extensive post-implementation support, including performance tuning and issue resolution, to ensure sustained client satisfaction. Collaborated closely with product development teams to communicate client feedback and.

• Plan and direct all store operations; charged with regulatory compliance, P&L management, optimizing sales, budgeting, inventory control, purchasing, payroll, loss prevention, optimizing sales operations and revenue.
• Turnaround Specialist, tasked with an under-performing location to improve operations and revitalize stagnant sales and customer satisfaction.
• Stabilized a team that had… Show more Plan and direct all store operations; charged with regulatory compliance, P&L management, optimizing sales, budgeting, inventory control, purchasing, payroll, loss prevention.
• Stabilized a team that had turnover of over 100 percent the year prior. Show less

• Hold full P&L, operational and strategic steering accountability, managing all facets of daily operations for this 14 bay full-service automotive repair facility with annual revenues of more than $2.5M. Provide.
• Responsible for handling all staff and customer insurance claims (workman’s compensation and general liability); compile documentation and transmit to insurance providers for processing.
• Serve as primary Point of Contact (POC) regarding the resolution of employee/customer issues; ensure complete customer satisfaction to promote repeat business and referral generation.
• Interface frequently with local fleet customers to address concerns, increase account penetration rates and solicit new business. Show less

• Accountable for new business acquisition and account management/growth targeting small to mid-sized businesses in multiple verticals. Responsible for a full sales cycle, including cold-calling, needs identification.
• Personally secured long-term commitments with two key customers with annual revenues exceeding $4B. Show less

Schaumburg, IL

• Complete sales, P&L and business development responsibility for all new, used and certified automobile sales and service operations for this high-volume dealership. Trained staff in the full spectrum of sales processes.
• Progressed quickly within the organization from a Sales Consultant to Parts & Service Manager, while simultaneously serving as Interim Finance Manager when needed.
• Produced a 12% increase in car sales, as well as substantial growth in technician productivity.
• Drove a 40% increase in sales penetration rates within the Finance Department.
• Consistently maintained optimal Customer Satisfaction Index (CSI) scores in Sales/Service departments. Show less