Collaborated effectively with shippers, carriers, internal cross-functional teams, and fleet management to ensure timely transit and proactively resolve in-transit delays, contributing to service excellence as well as exceeding contribution profit goals in 2023.Owned end-to-end creation, scheduling, and management of customer shipments. Proactively engaged and communicated with customers to ensure service expectations were regularly exceeded and issued resolutions to handle in the customer’s desired manner. Independently identified potential sales opportunities and coordinated sales activities with respective sellers and account managers.Collaborated cross functionally with sales, customer success and brokerage to optimize solutions.Demonstrated initiative by spearheading a project to centralize, standardize, and document incidental fee policies. This project resulted in a significant company-wide reduction of incidental payouts by 50% in 2023.Excelled in high-stakes negotiations with drivers for priority shipments, effectively de-escalating situations and ensuring successful delivery of loads for 75+ enterprise and mid-market shippers.

2 years full time work in project management of an independent feature film in partnership with the Art Institute of Seattle. Responsible for budgeting, scheduling, research, and coordinating departments.Wrote a one-year project timeline and Gantt chart, ensuring all departments had finished construction and sourced all equipment before the shoot.Sourced the hiring of replacements for 8 crew members who left during the Art Institute Collapse in under two weeks.Created three weeks' worth of schedules outlining daily requirements for crew, actors, and equipment.Conducted location research by contacting and visiting many commercial, recreational, and private properties around Washington State. Helped negotiate contract terms for the rental spaces, allowing the project to finish under-budget.