Nick Chen Email & Phone Number

Support system conversions, upgrades, and enhancements, and provide business support for various banking operations systems, technologies, products, reporting, and special projects. Subject matter expert for multiple banking operations systems, applications, platforms, processes, and procedures. Lead and support internal application/system development.

Perform data analysis, testing, debugging, audits, disaster recovery, and problem resolution. Researched and evaluate technology solutions, presenting recommendations to improve system operations. Played a key role in design and development activities to ensure software requirements are met and liaise with clients and vendors to resolve day-to-day problems.

Set goals for performance and deadlines in alignment with the company’s plans and vision, and communicate these to subordinates. Organized workflow to ensure employees understand their duties or delegated tasks and provide support to branches with customer issues and inquiries. Implemented a new paperless process, reducing paper printing by 60% and.

Provided support to branches with customer inquiries and research and resolve account-related issues. Manage daily overdraft reports, create and send out reconciliation letters to customers, and am knowledgeable in performing multiple positions within the department. Additionally, analyze and determine issues regarding invalid account items.

Provide customer service to branches with daily issues, research and resolve issues with loose deposits, handle cash balancing of daily ATM deposits and withdrawals, and manage the bank control account.