Nick Chorak, Clssgb Email & Phone Number

Greater Milwaukee Area

• Responsible for training, development, and claim management of customer facing salaried Associates, who own first contact and resolution of over 4,000 customer claims a year. Administrator of Risk Management.
• Successfully develop and empower team, leading to 5 individual promotions.
• Led development of scientific approach to accident triage leveraging first report data to accurately identify the difference between a claim and incident resulting in claim reduction of 44% since 2016 for GL program.
• Designed and directed a multi leader team on development and deployment of the Safety and Compliance Dashboard to store and logistics partners, resulting in all-time best incident results for the Safety program. A.
• Designed and deployed a “Risk Score” calculation to replace existing “Safety Frequency” which had been in place for over 10 years. Risk Score takes into account claim maturity over time replacing the limited point in.
• Ownership over all communication initiatives within Risk. The “go to” person when messaging, training, resources, or an event needs to be launched to the field. Teams supported included Business Continuity, Import.

Greater Milwaukee Area

• Responsible for training, development, and claim management of customer facing salaried Associates, who own first contact and resolution of over 4,000 customer claims a year. Administrator of Risk Management.
• Over $8M reduced from ultimate loss since 2016
• 45% reduction in average claim cost
• 64% reduction in total paid claims
• 34% reduction in claims becoming attorney represented, resulting in potential litigation cost savings in excess of $200,000
• 4% increase in claims without payment, highest in a decade

Greater Milwaukee Area

• Responsible for supporting execution and elevation of 5 Risk Management teams’ (General Liability, Workers Compensation, Safety, Environmental Compliance, and Business Continuity) programs reaching 140000 + Associates..
• Designed and directed a multi leader team on development and deployment of the Safety and Compliance Dashboard to store and logistics partners, resulting in all-time best incident results for the Safety program. A.
• Ownership over all communication initiatives within Risk. The “go to” person when messaging, training, resources, or an event needs to be launched to the field.
• Implemented project management process resulting in returned time and resources to program leaders so they can focus on strategy and program development. Precision of process resulted in 80% savings in freight cost due.
• Identified and executed opportunity to relocate Risk Management supplies and fulfillment from inside the department to external vendor at no cost. Action eliminated thousands of email requests and multiple touches.
• Developed specific Safety and Environmental audiences which resulted in ability to analyze and take immediate action on training completion results previously unavailable to program leaders.

Greater Milwaukee Area

• Responsible for developing and leading the direction of all 2nd shift operations in a 2 million square foot Store Support Center, servicing 115 stores throughout the Midwest. Responsible for the developmental growth of.
• Delivered operational performance resulting in Milwaukee 2nd shift operations being top 3rd in the network and improving overall 2nd shift results by 43% compared with previous years.
• Drove CPU (cost per unit) education among Team Coaches and Group Leads leading to actions resulting in 17.3% decrease in CPU compared to 2012.
• Utilizing lean concepts delivered cost savings of $250,000 annually by merging a multi-shift department into a single shift.
• Creatively utilized idle call center team members in the operation to reduce overtime costs by 20% during 1st and 2nd quarter of 2013.
• Received recognition from JCP Logistics as the “Top 2% of all Leaders in Supply Chain”.

Milwaukee, WI

• Responsible for leading the direction of the Garment on Hanger (GOH) department in a 2 million square foot Store Support Center servicing 115 stores throughout the Midwest Responsible for driving metrics including cost.
• Improved department productivity by 37% resulting in my area being ranked in top 3rd of network.
• Cultivated a culture of engagement with over 25 process improvement submissions from my team members with at least one implemented every quarter of 2012.
• Acted as a network “go-to” for the successful roll out of “One Touch Workstations” which resulted in a 25% decrease in cost per unit for the area.
• Acted as a mentor for other Team Coaches inside and outside of my facility. Specific attention to peers in North Carolina and Connecticut operations who saw 10 and 15% increases in productivity from the sharing of best.
• Created and installed building wide weekly and monthly metric reports to provide better visibility and accountability of Team Coach performance to Senior Leaders.

• Reporting directly to Facility Director. Responsible for all warehouse operations for a 3PL serving the petrochemical industry, new sales, personnel training, development and evaluations, quality and safety, building.
• Established vendor relations and evaluations resulting in vendor being awarded national account.
• Worked closely with Facility Manager on negotiating forklift and locomotive contracts which resulted in 25% cost savings compared to previous contracts.
• Collaborated with corporate Quality Manager to develop documentation and training methods to become ISO certified 2008-2010
• Spearheaded efforts in quality focus during 2010 to reduce customer complaints by 50% compared with 2009.
• Implemented daily safety toolbox meetings resulting in 0 OSHA recordable lost time accidents since 2004.

Gary, IN

• Supervised, trained, and coordinated the work of multi -shift warehouse operations. 15-35 Forklift operators.Responsible for an inventory of over 200 million pounds consisting of 6 International Fortune 500.
• Maintained a 100% inventory every year for all customers on audits conducted by outside parties.
• Utilizing lean concepts was able to optimize the outbound staging and loading process resulting in $90,000 cost savings.
• Served as a "go-to" and trainer for new management trainees.
• Collaborated with Packaging department to layout warehouse in more logical/leaner fashion resulting in annual fuel savings of $75,000 and production gains of 38%.

Gary, IN

• Supervised, trained, and coordinated the work of 6-10 customer service representatives.Responsible for accurate and timely processing of customer orders (SAP),on-time reporting/posting, training and development.
• Designed plan to remove office cubicles to a more open concept resulting in 50% fewer errors and increased communication between office, operations, and leadership.
• Developed qualified measurement system to measure order creating efficiency resulting in 41% productivity gains.
• Responsible for all in house HR functions including hiring, career counseling, benefits, payroll, 401k, training and evaluations for staff 60-100.

Gary, IN

• Coordinated and supervised the work of a multi-shift 3-6-man rail crew.Responsible for maintenance of 350 car rail-yard and all equipmentResponsible for communicating and planning with short-line rail service and end.
• Worked closely with Production Supervisor to schedule production more efficiently and eliminated need for 2nd shift rail crew, resulting in $90,000 cost savings annually.
• 0 loss time accidents or injuries in high-risk outdoor rail-yard environment.
• Developed procedures for handling of customer material and sampling that was mirrored by 3PL providers across the network. Handling procedures aligned with customer's focus on Operation Clean Sweep.
• Capitalized on relationships with short-line rail recovering $8,000 in lost monthly revenue.Training and safety habits resulted in facility becoming training ground for all other rail yards in network.

Gary, IN

• Coordinated, lead, trained, developed and evaluated 10-30 production line workers.Accomplishments:
• Increased productivity by 100%, reduced labor costs by 30% in first 6 months in department.
• Utilized data collection techniques along with employee feedback to lean out processes.
• Focus on quality resulted in only 3 customer complaints over 300 million pounds of processed material compared with 38 in year prior at cost of $250,000.

Certificate, Lean Six Sigma Green Belt

Bachelor Of Science, Organizational Leadership And Supervision

Minor in Industrial Technology