Nick Christensen Email & Phone Number

Lawrence, Kansas, United States

Identify potential areas of improvement in IT infrastructure through regular audits and make recommendations for enhancements accordingly.Integrate SSO functionality across multiple platforms, increasing security and efficiency.Reduce year over year IT costs while dramatically improving functionality, security, and quality of service.Coordinate vendor relations for software licensing agreements and hardware purchases.Develop internal tools that improve workflow automation within IT department and efficiency in daily operations throughout organization.Reduce downtime with effective troubleshooting and proactive problem resolution.Streamline helpdesk processes for quicker issue resolution and increased customer satisfaction.Provide remote support for off-site employees, resolving issues quickly without sacrificing job performance.Manage hardware and software inventory, ensuring proper allocation of resources and prompt replacement of outdated equipment.Collaborate with cross-departmental teams to ensure seamless functionality during major company initiatives.

Lawrence, Kansas, United States

Audited, onboarded, built, and rebuilt dozens of SMB's IT infrastructures from the ground up with ongoing management.Deployed, migrated, and maintained Mosyle MDM, Google Workspace, and Microsoft 365 software and services for hundreds of users.Managed and oversaw broad array of servers, networking equipment, and user endpoints across 40 separate organizations.Installed, modified and repaired software and hardware to resolve technical issues.Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.Established and maintained best practices to ensure all data, network access and systems were secure and functioning at peak performance.

Lawrence, Kansas, United States

Served as primary point of contact for technical support to faculty and staff across 10 separate colleges.Built JAMF MDM policies and profiles from square one across all colleges.Trained and supported end-users with software, hardware and network standards and use processes.