Nick Ciardi Email & Phone Number

Denver, CO, US

• Built out high-volume recruitment operations to increase contingent workforce talent pool by 245%. Oversaw effective onboarding, general management, budgeting, and offboarding of contractors, driving improved team.
• Designed and implemented user-friendly Jira dashboards and Slack workflows, improving tracking efficiency and providing actionable insights for internal stakeholders resulting in 48-hour turnaround time (baseline 7.
• Strengthened relationship-building, successfully implementing Diversity & Belonging strategies to create an inclusive workforce and elevate freelancer engagement, achieving a 94 NPS among 488 freelancers

Denver, Colorado, United States

• Led implementation of CRM (Salesforce) with the goal of establishing a customer-driven culture which will allow student feedback and invest in continuous staff training, accountability, and process improvement
• Developed new partnerships while overseeing the account management of over 300 employer and university relationships while exceeding a 70% placement rate post-graduation for students
• Facilitated and create workshops for 2,000+ students with the framework of career exploration, resume development, and interview preparation

Denver, Colorado

• Established and strengthened B2B district-wide partnerships while ensuring quality placements of 160 foreign exchange students within region
• Managed 48 International Exchange Coordinators in North Dakota, South Dakota, Colorado, Oklahoma, and Texas to recruit host families for a J1 student exchange program

Denver, Colorado

• Recruited prospective students at Disney and Walmart Expos as well as presented on university admissions and academic programs
• Advised over 1,400 prospective students through online university admissions process with the primary focus of overcoming objectives and closing B2C sales; achieved 74% acceptance and 96% registration rate
• Collaborated cross-functionally in fast-pact start environment internally and externally across Student Enrollment, Client Success, and University Partnership teams

Madrid, Spain

• Created engaging lesson plans in English for high school and primary level native Spanish students
• Assisted and advised in two students language exchanges in Denmark and Sweden with 40 students in 3rd ESO and 1st of Bachillerato
• Strengthened proficiency in Spanish communication and learned cultural norms and colloquial expressions

Cambridge, MA

• Managed Global Education programs for over 120 accounts for total of over $4.2 million in account management.
• Drove B2B2C sales growth in Northern Florida selling international student travel to educators while managing client relationships, tour planning, facilitating travel departures, and utilizing marketing initiatives and.
• Member of the President's Club (top 10 on sales floor) consistently for the 2014/2015 sales year and ended at #3 in the company going 24% over end of year goal
• Balanced daily detailed account management responsibilities with aggressive monthly sales goals in high-pressure, deadline-driven environment.
• Participated during peak volume of 24-hour emergency service line for clients with real-time travel emergencies such as health issues, family emergencies, theft, accidents, visa/passport problems, elevated.
• Collaborated cross-functionally with domestic and international team members to organize operations, travel logistics, and customer service.

Boston, MA

• Collaborated between Meeting Professionals/Catering Customers and 18 operating departments to ensure a high standard of organization and guest service throughout 55,000 sq ft of convention and banquet meeting area
• Managed on-site events; verifying accuracy of room sets with clients and performing food/product/ audiovisual/ lighting quality inspections

Cambridge, MA

• Successfully completed Management Development Program after rotation within 24 operational departments
• Partnered closely with director of finance decreasing rooms labor 1.1% under budget, with controllable expenses down; cost of sales for gift shop increased from 15% in six month period
• Managed hiring/on-boarding and training of front office supervisors and associates
• Developed and implemented internal training programs that increased guest satisfaction 10% within 12 month period

Amherst, MA

• Created a community living environment with over one hundred and twenty-five first year students
• Lead conflict resolution program and responded in crisis intervention situations
• Developed and marketed diverse, social and education events and programs
• Enforced policy within the guidelines of the University Code of Student Conduct

Boston, MA

• Restructured Westin Boston Waterfront Facebook website including visual elements and verbal content
• Designed business cards for front office associates with objective to increase feedback on social media sites as well as providing a sense of guest ownership
• Executed internal associate incentive program for improvement in Trip Advisor ratings resulting in 10% higher hotel rating
• Supported Executive Meeting Specialist and Sales Coordinator with BEO and Pre-Event Meetings

Chicago, IL

• Assisted guests with front office registration, check out, billing, and appropriately processed payment methods
• Maintained efficient and effective flow of information with guests and all internal departments as guest service agent
• Marketed sales promotion photos and videos for Westin River North and Sheraton Chicago Hotel and Towers
• Supervised housekeeping department of two-hundred and ensured consistent cleanliness standards apply in guest rooms