Operations Analyst
Bloomington, Minnesota, Us
• Monitored and administered an automated job control system, Autosys, to help end users create and modify job schedules, and to move jobs from development to production environments. • Provided technical support to analyze and resolve production job scheduling issues.• Performed Autosys agent and clients re-installs or upgrades across AIX and Unix servers.• Worked and coordinated with Unix team for their patch installations on Autosys servers.• Perform trend analysis on system performance, recommended configuration changes • Troubleshoot issues related to Autosys Infrastructure. • Mentored and provided training, and documentation for a staff of over 40 people enabling them to effectively manage the data center workflow processes. • Served as the point of contact with third party vendors and internal management to ensure service level agreements were being met and assisted in developing action plans to address issues. • Developed with team, tested with vendors and successfully implemented a new pre-laminated ID card stock for thousands of members resulting in department savings of thousands of dollars month in labor costs. • Tested, and implemented Explanation of Benefits letters for members from a small #9 to a 6x9 envelope leading to production efficiencies of at least 10% per week in labor and production costs.• Coordinated the Business Operations Disaster Recovery program; designed, developed, documented, and tested the work business functions continuity plans. • Acted as shift supervisor leading a team of 10 staff members in the absence of the daily shift supervisor. • Provided systems hardware and software support for 3 high volume printers, 2 folder stuffer machines, 2 book binders, and computer systems for staff of over 40 people.
