I have a passion for helping resolving technical issues for my customers, building strong business relationships with vendors and clients, and for improving profitability. At the end of the day I have a sense of accomplishment knowing that by helping my customers succeed it helps the organization succeed. I began in the technical support field many years ago as I had a friend who was in the industry and I did a job shadow with him. I was so impressed in how he treated his customers, with kindness, courtesy, and respect. Throughout my technical support career I've always carried those qualities with me in dealing with my customers. Strengths and Competencies:Customer ServiceTechnical SupportOperations AnalystVendor ManagementMentoring and TrainingClient RelationshipsInter-department CollaborationHigh Technical AptitudeComputer TroubleshootingWritten CommunicationPublic SpeakingSpecialties: Relationship Management | Vendor Management | Trend Analysis | Project Coordination | Primary Point of Contact | Training & Mentoring | Written Documentation | Data File Management | Report Creation | Product Testing
Listed skills include Process Improvement, Troubleshooting, Customer Service, Management, and 46 others.