Nick Claypool Email & Phone Number

Fort Wayne, In, Us

Fort Wayne, Indiana, Us

As Chief Infrastructure Officer, my role involves managing the IT and Facilities infrastructures, participating in executive level strategy building, among other responsibilities that come up at times. Data informs decisions and helps build strategy, therefore data is the second most important asset an agency has, after humans. Therefore, my decision making is always from the lens of ensuring the safe and secure handling, transmission, and receiving of the agency's digital assets.When it comes to facilities, I work to ensure the mechanicals and other facility aspects are not only functioning but improving. I am not one for the status quo, if I see something I can improve in either technology or facilities, I'm going to look into it.

Fort Wayne, Indiana, Us

Interact with users to apply technology for improved efficiency and reporting. Research, meet, and negotiate contracts with solution providers. Maintain infrastructure of 100+ users including server and network maintenance, deployments, help desk, surveillance, and access controls. Assemble, update, and present regular technology trainings to familiarize users to all the tools available to them. Maintain agency's public facing websites.- Maintain annual budget for IT expenditures- Determine needs for new IT solutions, research available solutions, make final decisions, develop proposals for CEO and present, implement solutions, develop training materials as needed.

Fort Wayne, Indiana, Us

Support network of 100+ users including servers, printers, workstations and software. Recommended solutions to help improve the functionality of the IT systems. Oversaw numerous projects to help users utilize IT systems more efficiently. Worked with individual programs to establish standardized methods for recording their statistical data to aid in reporting to the government, funders and other agencies. - Rebuilt agency's entire infrastructure for stability and speed - Assist in grant writing process to for technology purchases - Developed numerous IT security policies - Enhanced IT security organization wide and implemented annual security awareness training - Work with individual programs to determine need for enhanced data recording - Gather, report on and provide suggestions on website analytics

Huntington, In, Us

Performed help desk duties including responding to tickets, rebuilding user workstations, and administrating the organization's help desk and deployment tools. - Improved response times of tech staff by researching, recommending to management, and managing the implementation of a new help desk ticketing system - Researched, recommended, and managed the implementation of deployment tools. Improved the deployment process speed whilst increasing the organization's security posture.

- Estimate and order management - Handling sales inquiries from various territory account managers - Website and e-store management - Profit monitoring - Light graphic design duties. - Achieved certifications from CISCO, Juniper, Avaya and Meru. - Created and implemented a process to monitor Gross Profit Margin on all orders over any period of time thus allowing management to make changes to pricing schemes as necessary. - My attention to detail and organizational skills allowed me to put an order processing scheme in place, simplifying the processing of orders and leading to reduced customer complaints. - Completely redesigned the company's website to better reflect its changing business focus including the installation and configuration of a replacement e-commerce solution to restore online ordering capabilities to our customers.

Responsibilities included managing the design and development of websites which included the duties of meeting with clients to determine needs, designing layouts, developing graphics and programming. Supervised the design and development of internet applications including collaborating with clients to determine specifications, designing user interfaces, program flows and programming. Consulted with clients' technology decisions and purchases. Troubleshot and serviced client issues. Developed numerous websites and web-based applications for local non-profit organizations to streamline their daily processes and increase their exposure to the world. Gained excellent customer service skills while assisting users having various levels of technology skills.

Was responsible for repairing a wide array of computers and printers. The organization's need for a certified printer repair technician allowed me to receive extensive training in printer repair and certifications for all Canon printer and fax products as well as extensive experience with HP, Epson, and Okidata printer products. Built and maintained a server for the store's inventory management software. Received in depth knowledge of printer technology and repair skills. Increased customer satisfaction and overall repeat sales by utilizing past experience gained while working with various users.

Assisted a staff of 20-25 people with various computer issues, repaired and installed new and used computer equipment. Increased staff productivity by designing and building a web-based form system. Created a strong relationship between myself and the users that later lead to my appointment to the organization's technology committee and maintainer of their website.

Armonk, New York, Ny, Us

Unpacked and prepared new workstations for users, interacted with various departments and staff members while installing equipment, prepared end-of-lease hardware for return.

Bachelor Of Business Administration (B.B.A.), Information Technology

Associates, Pc Support And Administration

Associates, Web Design And Development