Nick Cocuzza Email & Phone Number

San Antonio, Tx, Us

San Antonio, Texas, United States

San Antonio, Texas, United States

Customer Experience:Champion customer experience and interactions with customers. Administers aggressive cancel process (especially moves) to include meeting with customers who have issues. Ensures technicians are properly trained and provide 5 star rated service during every visit. Ensure “signature moments” are realized by all employeesFleet management:Proactively keeps fleet branded (appearance, clean, organized). Ensures all vehicles are active with GPS and adheres to routine maintenance. Monitors GPS and dash cam footage (if applicable). Maintains compliance on drivers for gas cards and vehicles. Ensures compliance with DOT standards and fleet compliance. Inventory Management:Keeps track of par inventory levels. Orders and reports inventory needs on schedule. Verifies pricing with purchase order/packing slip/invoice. Keeps daily records of inventory used from service personnelOperations:Responsible for the day-to-day activities of all install/service personnel. Ensures that the service center is properly licensed. Follows all service standard operating procedures. Ensures routes are established two weeks out in the CRM. Ensures that all routes are completed daily. Provides quality control checks for field standard operating proceduresSales:New system sales calls if needed. Take over estimates for new customers or customers that move. Reinstalls (if there is a cost or not)Personnel:Enhances employees daily - mentors, educations and motivates employees. Ensures that the market personnel are branded at all times. Logs and validates hours worked for service technicians. Coordinates and leads the human resource functions. Supports score carding and feedback process for employees

San Antonio, Texas, United States

As District Manger for Trutech Wildlife Service and Critter Control I was responsible for leading the service team, assisting with recruiting, and the training and development of the technicians within my district. My priorities focused on directing the service, routing and scheduling of my technicians in order to provide quality service to the customers and achieve district performance standards.Regular responsibilities included: evaluating the quality of service provided to customers in order to increase customer retention and minimize complaints. Ensuring compliance with DOT standards and fleet compliance. Assisting in other territories that have employees on vacation or any other type of vacancy need. M&S management for chemical orders and other wildlife control supplies. Maintaining licensure for employees within the district and completing weekly ride-alongs and training completions. Conduction ongoing training in customer service skills as well as technical and safety policies. Assuming responsibility for the overall direction, coordination, and evaluation of the recurring services operation and customer experience within my district.

San Antonio, Texas, United States

As a General Manager for U-Haul, responsibilities include: overseeing opening and closing of daily operations in the store, familiarity with profit/loss analysis, maintaining equipment and ensuring inspections are done on time, completing daily orders and inventory management and cultivating business relationships with customers, allowing them to feel at ease during their move. Ability to coach and manage a group of individuals, creating a team that provides the best service to our customers all while ensuring that policies and procedures are followed.

San Antonio, Texas

Responsibilities include supervising the service team who provides customer service, sales and the pick-up and delivery of products to our customers; hiring, training, developing and evaluating the service team to ensure Cintas customers receive the highest level of customer service and product quality in the most efficient manner; driving a company-owned vehicle to and from customer sites and assisting the service team with lifting, carrying and walking in and out of customer accounts. This position will oversee several key service department areas including maintaining excellent customer relationships, handling renewals of customer contracts, increasing internal sales, maintaining an efficient route structure and driver compliance. Cintas bought G&K Services.

San Antonio, Texas

The Route Manager is accountable to the Service Manager for: day-to-day route sales representatives (RSRs);training,coaching and motivating existing RSRs; facilitating an effective training program for all new RSRs; management of Route Specialists; day-to-day check-ins; maintenance of service standards; and management communication with RSRs and key personnel. Implements the corporate and regional training processes for new and existing RSR's, conducts route rides with new and existing RSR's, on a weekly basis, evaluates RSR performance, skills and performance of service standards. Develops quarterly plans for the training and coaching of the new and existing RSR's. Complete quarterly performance and skill evaluations on all assigned RSR's. Hold's self and direct reports accountable to following standard operating guidelines to ensure consistently complete deliveries to the customer base. I was also in charge of all the whole fleet of trucks for my location. Making sure they were all up to date on all paperwork and there scheduled pm's. Had to make sure all drivers were up to date on there qualifications like dot medical cards and licenses. I am commited to enhance image and safety to the work place for my customers. I provide superior customer service and high quality work apparel and facility products and services.I make sure that my deliveries are complete, on time and in good repair, Billing is simple,accurate and predictable, And my customers needs are met promptly

Austin, Texas Area

Build strong customer relationships with uniform-wearer and decision makers by providing exceptional service, develop sales and marketing approaches to generate additional revenue from existing customers, and routinely resolve customer issues by identifying satisfactory solutions.

Belleville, New Jersey

Build strong customer relationships with uniform-wearer and decision makers by providing exceptional service, develop sales and marketing approaches to generate additional revenue from existing customers, and routinely resolve customer issues by identifying satisfactory solutions.

Tampa/St. Petersburg, Florida Area

Build strong customer relationships with uniform-wearer and decision makers by providing exceptional service, develop sales and marketing approaches to generate additional revenue from existing customers, and routinely resolve customer issues by identifying satisfactory solutions.

Lakeland, Florida Area

Worked on a super route. Trained on how to speak to customers and learn the products we deliver. Learn how day to day operations go. Help management and other RSR's complete there days as well as interact with customers.