Nick Colby Email & Phone Number

Distributed Team, US

Distributed Team, US

Distributed Team, US

- Communicate directly with customers regarding billing disputes, discrepancies, and irregularities by leveraging Stripe/Chargebee. Evaluate, resolve, and respond to fraud impacts to customers via analysis. Weekly review of customer disputes, fraud related patterns, and suspicious card activities.- Collaborate with internal Legal & Security teams to help.

Distributed Team, US

- Responded to user inquiries via email, chat, and social media channels via Zendesk while meeting department SLA’s. - Collaborate with the Product, Development, & Engineering teams to improve the product experience and assist with bug resolution.- Consistently exceeded monthly, individual performance metrics.- Onboarded 3 new team members and was a point.

Brisbane, QLD, AU

Fully manage the US based support team. Responsible for the hiring, onboarding, and training of new support team members for the United States branch. Provide continued learning and growth of all support members. Assist the support team with cases and escalations, as well as, act as Tier 2 support for the more complicated support issues.

Brisbane, QLD, AU

Troubleshoot hardware and software related issues for simPRO employees, set up new and replacement devices for simPRO employees, inventory management, and assist in the purchase of equipment. Filled in on a temporary basis when the company did not have an IT Admin.

Brisbane, QLD, AU

Plan out custom solutions for needed functionality that the software does not provide for end users, business/workflow analysis, create project scopes detailing out each aspect of the end user’s customization request for the development team, and have strong knowledge of how simPRO functions both on the front and back ends

Brisbane, QLD, AU

Deep dive into various areas of the simPRO product to expand software knowledge, train internal and external users on new/existing product functionality, create documentation on processes within the software for internal teams, and be a point of contact for internal users for software related questions and issues

Brisbane, QLD, AU

- Provide support on enterprise, cloud-based software, Android applications, and iOS applications- Assist customers on the use of job management software for trade industries, trouble-shootingerror messages, and basic accounting- Act as user interface tester for new software features, sales, billing- Communicate daily with customers via telephone, remote.

Longmont, CO, US

- Responsible for scheduling and managing contracted production crews- Participated in brewery-wide monthly inventory counts of all raw materials and in reconciliationof inventory discrepancies- Assisted with managing inventory with the ERP program- Managed the sending/receiving/delivering of raw materials and finished goods within thewarehouses.- Member.

Memphis, TN, US

- Determined legality of packages including special requirements for dangerous goods andinternational shipments- Performed accurate and timely selection and inspection of assigned packages and subsequentreporting of stop counts and mis-sorts- Operated non-articulated vehicles weighing 10,001lbs safely and efficiently, complying with allgovernmental and.

Canton, New York, US

- Assisted customers in the use of car dealership software, troubleshooting error messages,networking, maintenance, and basic accounting- Responsible for quality control on new software features that required knowledge of state andfederal laws pertaining to dealership sales, and billing- Evaluated customer data and requests to develop business requirements.

Dallas, TX, US

- Responsible for sales in all products and services offered by the company to meet standardizedsales objectives- Handled all administrative aspects of the sale including: customer contracts and warranties,pulling products from inventory, accepting customer payments and filing the completed orders- Maintained strong knowledge of all products, accessories.

Ann Arbor, MI, US

- Managed day-to-day operations of the store including: managing/training employees, hiring ofemployees, schedule development, inventory forecasting/ordering and management, budgetmanagement, confidential information, and local marketing- Worked diligently to increase sales, increase customer service, decrease costs and decreaseemployee turnover- Performed.

Bachelor Of Business Administration (Bba), Business Administration And Management, General

Associate Of Applied Science, Criminal Justice