Nick Cummings Email & Phone Number

Salt Lake City, Ut, Us

United States

Successfully contributed to mass user adoption of revolutionary software for residential solar sales platforms. Problem solved through 3 major business model changes while managing existing partner relationships. Was the main POC for all new partners. On boarded over 200 new partners, which assisted in gaining a 9 figure company valuation. Provide feedback loop from front line users to software engineers for continued product updates. Developed major business processes to accommodate for rapid growth.

Provo

As the Director of Customer Experience, I led a team of over 50 managers and agents across four departments to manage all customer communication. I oversaw a pre-construction pipeline of 500-800 projects and handled inbound calls from existing customers. I developed a new Project Management team, increasing the speed from customer acquisition to installation by 27%. Additionally, I boosted customer retention by 21% through the implementation of new customer communication SOPs, resulting in an additional $30 million in annual revenue.

Created SolarFox as an alternative to the traditional way solar has been marketed to customers by acting as a consulting firm offering customers multiple options spanning product, finance, and installation partners. Created new marketing strategies, lead cadence, and proposal options for customers. Recruited, trained, scripted, and implemented duplicatable sales process for three markets. Responsible for building business and profitability.

United States

Top performing sales representative, quickly moving up sales organization to oversee four markets responsible for $15 million in annual revenue in 2019. Promoted and trained a culture of self-improvement, professionalism, and grit in sales representatives and managers to increase productivity. Managed customer acquisition cost, budgets, training, and recruiting for lead generation teams, and sales teams. Created forecasts, customer promotions, rep incentives, contingency plans, and reported progress to executive team monthly.

Salt Lake City Utah

Salt Lake City, Utah, United States

I created and managed a successful residential home renovation business, flipping a total of 15 homes. I worked with private investors to secure financing and oversaw all aspects of renovation projects. I established a profitable business from the first home sold, demonstrating self-starting, troubleshooting, and self-management capabilities. Additionally, I created long-term personal revenue through the several rental properties I still own today.

Lehi, Utah, United States

Worked with 5-10 boys aged 13-17 in a group considered "at-risk youth." We focused on the power of choices, including simple decisions like where to sleep, what to cook, and the ability to choose to have a good or bad day based on their outlook. The kids worked with a therapist a couple of times a week, and I was the group leader facilitating conversations and skills in the west desert of Utah. I loved seeing how the kids learned to take care of themselves and work together to make the best out of a difficult situation.