Customer service and sales for a diverse customer portfolio of public libraries, schools and independent retail outlets. Customising and placing standing orders and ad-hoc requests for customers. Promoting new and notable releases via email newsletters, website updates. Monitoring and adhering to budgetary requirements, different customer processes and systems in invoicing, cataloguing, etc. Liaising with our warehouse staff to ensure timely and proficient execution of said requirements

Managing subscriptions/standing orders, and ad-hoc requests for customers, along with overseeing delivery schedules and procedures. Customising the process and experience to the differing needs of each client.

A life in indepedent music: sound design, creator, composer, writer, promoter, events, design, etc etc etc...15+ years of programming, hosting and producing radio programs at several community radio stations, including RTR (Perth), PBS and Triple R (Melbourne),along with volunteering at station-run events. Co-founder of independent record label, liaising with artists, designers, distributors and media, while overseeing production of 6 releases on vinyl and CD. Event Organisation and promotion.

Freelance writing of reviews and interviews for X-press/The Music, Acclaim magazine, local government publications and specialist websites. Providing industry perspective and writing promotional material for Perth-based arts/music collective The Community. Co-founder of independent record label, liaising with artists, designers, distributors and media, while overseeing production of 6 releases on vinyl and CD.

End-to-end claims management: liaising with customers, assessors, repairers and suppliers. Monitoring the workload of tasks assigned to myself - and the rest of my team - to ensure targets are met on a daily basis. Handling payments to vendors and settlements to customers, often large sums of money. Mentoring new staff.

Monthly ordering of new releases, restock of high demand items/requests, in accordance to budgets and targets. Maintaining an awareness of trends and online buzz around popular movies and TV shows. Work on the counter selling movies, music, collectables and tickets to events such as concerts, film festivals, etc. Creating fortnightly rosters around staff and store requirements.

Roles including:- hospitality- picking/packing, order management and logistics for early online retail innovators and wholesale suppliers- social media - entertainment industry- online content maintenance- extensive customer service with in-person and online retail outlets