Nick Daugherty Email & Phone Number

United States

Reston, Virginia, US

Serve as the ServiceNow Platform Administrator for USAFRICOM. Maintaining the stability and usability of the platform across multiple on-prem production and non-production environments. Performing application maintenance to include performance monitoring, error identification and remediation. Managing support for incidents along with managing instance.

Reston, Virginia, US

Maintain and administer computer networks and related computing equipment including computer hardware, systems software, applications software, and all configurations. Ensure proper baselining and patching of systems, STIG and SCAP compliance, installation and deployment. Perform Tier 1/2 Hardware repair for computers, print devices, digital senders, A/V.

Falls Church, Virginia, US

Lead team of 7 network and system administration technicians that perform the life cycle replacement of PCs, laptops, printers, Multi-Function Devices (MFDs), IP telephones (7000 and 8000 series), and desktop VTC devices. Coordinate tasks with project stakeholders along with customers on scheduling equipment installations. Conduct site surveys for upcoming.

Falls Church, VA, US

Provided Tier II and Tier III troubleshooting and problem resolution for classified and unclassified server and network enterprise services for core Microsoft technologies including Active Directory, Server 2008 R2, Server 2012 R2, Threat Management Gateway, Forefront Identity Manager 2010, DNS, DHCP, and PKI in a physical and virtual (VMware) environment..

Falls Church, VA, US

Served as operations center crew lead for swing, mid, and weekend shifts. Provided training for oncoming shift personnel. Was responsible for all after-hours shift scheduling ensuring no gap in coverage. Conducted mid-year and annual reviews of shift personnel. Outlined after-hours duties and responsibilities and kept them informed of any updates or.