Nick Dawson Email & Phone Number

Ringwood, Victoria, Au

• Develop plans to build and evolve IT and Business transformation through delivery of change, projects and professional services • Create IT offerings aligned to enterprise and commercial requirements, including value positioning, scope, procurement, collateral and pricing.• Lead and manage solutioning, deployments and integration for internal and external stakeholders• Designs, implements, monitors and integrate information systems, using techniques such as structured analysis, modelling and information engineering for a multi-tiered, multi-platform environment• Conduct requirements analysis to ascertain the needs and subsequently create a design with the necessary specifications to address these needs• Ensure sustainable improvements are delivered through simplification, redesign and planning• Analyse the changing requirements and recommend innovative solutions to address requirements and improve outcomes and experience• Simplify and standardise IT solution landscape• Nurture domain models, drive and deliver roadmaps across infrastructure, applications, systems, data, security and other relevant domains.• Provide best of breed project management and business analysis practice• Develop and manage commercially sound products & services, and related governance • Develop and manage policies and standards aimed at maximising effectiveness related to acquisition, implementation and operation of systems and services• Maintain high level of compliance, accreditation and certifications• Develop and monitor annual operating and capital budgets• Lead delivery of consulting, education and implementation services to our customers, overseeing resource management, project delivery and operational success metrics.• Be accountable for services goals and metrics such as time-to-value, customer satisfaction and on- time completion of projects.

Ringwood, Victoria, Au

• Responsible for the delivery of MEGT’s Information Technology and business strategic plan’sto support enterprise goals• Responsible for Identifying, evaluating and implementation new technology solutions inalignment with business strategic plans.• Manage MEGT’s IT’s technical delivery and Business Intelligence with a team of professionalIT staff including Analyst’s, Project Managers, BI Developers and several external contractorsand vendors.• Provide MEGT with cost effective and robust technology solutions including infrastructure,networks and applications that deliver the business a competitive advantage.• Support the Strategic Initiatives and other Divisional Heads in meeting their strategic andoperational objectives through the delivery of projects.• Work with other divisions to ensure that the most appropriate business, project and businessanalysis resources are allocated and managed.

Ringwood, Victoria, Au

• Facilitate interdepartmental communication and allocate tasks and resources as needed to both daily operations and secondments to major projects.• Ensuring that the most appropriate resources are allocated and managed, and that cost effective and timely support and solutions are delivered.• Manage day-to-day operations in purchasing, product & vendor support as well as carrier management.• Conduct continual analysis and evaluation of strategic information and make recommendations to improve efficiency.• Improve quality results by evaluating and upgrading processes; directing change; developing and implementing documentation requirements for problem resolution.• Maintaining the IT inventory for procuring, supporting and delivering maintenance for IT equipment and software licenses.• Where required, hands on leadership and assistance to MEGT staff in both technical issues and requests to enable effective and productive use of IT systems.• Provide meaningful reporting to Senior Management in a timely and effective manner including the production of IT operational and trend reports.• Work with the Project, Applications Solution and Service Delivery Managers to provide advice and guidance as required.• Achievement of financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances and initiating corrective actions in consultation with the CIO.• Regular review of IT operational policies and procedures/processes.• Planning for and responding to service outages and other issue rectification/remediation.• Participate in the IT Change Management review and approval process.• Key Stakeholder for Critical incident management (including processes).• Conduct yearly staff performance reviews.• Act as the second in charge for the CIO as required.

Mount Waverley, Victoria, Au

Promoted to the Burson parent company as IT Infrastructure Manager; including enterprise hardware, systems software, applications software and data and telephony networks for 26 business’s across the group. Provide a roadmap for the ongoing enhancement and improvement of infrastructure and processes. Responsible for infrastructure solutions architecture aligned to business plan. Ensure system availability met agreed service levels. Manage department costs within IT budget requirements. Deliver monthly reporting to the CEO and Board.Key Projects:  Data Centre Relocation; Relocation of an internally located data centre to a managed data centre. Project delivered on time and on budget.  Design of Active/Active Data Centre; Heavily involved in the groups plans for Active/Active Data Centres including systems architecture, project management, business case preparation and budgeting. Technologies analysed were Tier3 traditional Infrastructure and Hyper Converged technologies.Key Achievements: Disaster Recovery Testing and Evaluation; Full scale testing of DR to ensure effectiveness including updating of playbook documentation and DR plan. Database Review across numerous business’s; Engaged an external vendor to assist with performance tuning and ongoing maintenance of our core databases across the group. Infrastructure Roadmap; developed a road map that aligned to the business’s goals leveraging the latest technology’s available. Review of IT policies, procedures and guidelines; Managed and continually improved quality and efficiency.

Mount Waverley , Vic, Au

Promoted to manage daily operations and support of IT department infrastructure, including hardware, systems software, applications software and data and telephony networks. Managed IT Help Desk staff and technical specialists. Provided a roadmap for the ongoing enhancement and improvement of infrastructure and processes. Responsible for infrastructure solutions architecture aligned to business plan. Ensured system availability met agreed service levels. Managed department costs within IT budget requirements. Delivered monthly reporting to the CEO and Board.➳ Planning, design and implementation of HP 3PAR SAN and HP Blade Chassis; delivered business a robust, stable and high performing ERP platform to drive business growth. Since implementation business has been able to expand core trade by 25% with plans to expand by 50% in the next three years.➳ Implementation of Customer Ordering System; designed and deployed application to allow customers to order via a catalogue. Rolled out system to an initial 1K customers on time and on budget. Five years later application is used by 7K customers.➳ National data rollout delivered a month ahead of deadline; rolled out new data network to 150 stores. Liaised with external network provider to swap all sites to newer cost effective primary connections with new Cisco 4G redundant routers. Rolled out wireless to all stores.➳ Implemented Disaster Recovery Plan; developed and implemented risk management plans and strategies to address, eliminate or mitigate risks. Documented all information relevant to ability to withstand disaster. Enhanced ability to endure a catastrophic outage. Plan tested and proven with a testing plan.

Mount Waverley , Vic, Au

➳ Delivered project management of all infrastructure projects; collaborated with all levels of management. Implemented strict change management for execution of new infrastructure solutions and application patching. Introduced infrastructure road maps.➳ Designed infrastructure to support rapid growth of business; designed infrastructure to enable the business to grow quickly. Facilitated move to all flash primary storage. Investigated move of production environment to data centre. Advocated for the innovative use of technology to run the operations of the business.➳ Developed and implemented IT policies, procedures and guidelines; improved call flow for better end user experience with helpdesk escalation matrix. Implemented disaster recovery plan. Managed and continually improved quality and efficiency.

Mount Waverley , Vic, Au

Delivered deployment and management of windows and Unix based systems and 3rd tier technical support to end users. Supported users and maintained IT systems. Provided training. Performed troubleshooting for network issues. Coordinated system updates. Installed, configured, tested, maintained and administered new and upgraded networks, software database applications, servers and workstations.➳ Managed multiple priorities within service environment; successfully balanced priorities and multitasked to ensure efficient customer service to IT users.➳ Solved technical problems; used technical knowledge and effective questioning to gather useful information, look for underlying causes, and suggest alternative solutions.➳ Handled multiple work requests successfully meeting deadlines; established systems and procedures to guide work and track progress and set clearly defined objectives and priorities.➳ Produced succinct and easy to interpret written documentation; presented ideas and facts using language appropriate to the reader.

Microsoft Enterprise Administrator, Microsoft Enterprise Administrator

Mcsa 2000, Mcsa 2000

Comptia A++

Comptia Network++