Quality and operations leadership in Fortune 500 companies | Social psychology-informed process design optimization | Actionable strategic solutions incorporating human behavior and organizational dynamics I specialize in business process design (mega, macro and micro processes) with over a decade of experience and a PhD in the field. My approach integrates problem-solving with strengths-based methods, helping businesses unlock potential while addressing key challenges. I focus on creating tailored, sustainable improvements that drive both immediate results and long-term success.My experience developing and optimizing business processes has ensured past initiatives delivered significant cost savings through organizational, quality and process improvements facilitated and supported by advanced analytics.