Nick Dian Email & Phone Number

Created processes for and coordinated group programs, from initial request to payment collection - raised payment remittal to 100% while reducing workload.Increased customer and staff satisfaction through problem solving a variety of issues.Initiated and completed 6-month mentorship with IT Manager covering agency’s use of: IT equipment and configuration, network, servers, Microsoft Exchange, Active Directory, and more.Provided troubleshooting and/or training for PCs, mobile devices, Microsoft Outlook, software, A/V, and video conferencing for department. Developed and maintained calendars, statistics and reports, program database, and SOP for department with heavy use in Microsoft Excel, Word, integrated software, and file management.Maintained inventory of department’s laptops, tablets, key sets, and logo wear.Received ongoing positive feedback from management for providing excellent customer service internally and externally, over the phone, email, and in person.Scheduled, prepared agendas/minutes, and coordinated attendance for in-person, virtual, and teleconference dept. meetings. Served as receptionist for the department, answering calls and emails of general inquiry or redirecting to the appropriate staff or manager.

Northwest Ohio

Artist hospitality, stage hand, stage management in theater and professional orchestra.

Improved efficiency of dispatching procedures for highest delivery output store in region.Promoted to team lead which included problem solving and training new staff. Maintained 100% order accuracy and 5-star customer satisfaction.Used webapp-based software to review, dispatch, assign, and deliver orders.

Planned and managed the execution of transportation, set-up, staging, and performance logistics for over 250 rehearsals and concerts per season.Calmly resolved various artistic and technical problems in a fast-paced, high-stress environment.Hired, trained, and managed stagehand personnel, including their payroll and schedule.Responsible for inventory, maintenance, and ordering of production equipment.

Provided pre-concert planning assistance for production logistics and musician resources.Used data software to sell tickets, manage concert and patron information, and run reports.

Project manager for innovative use of live A/V in the performance hall that is still used today.

Bowling Green, Oh

Monroe, Oh

- Demonstrated excellent customer service and developed rapport- Trained over five new employees on basic store operations that included: Cash register, organizational systems of merchandise, and STARS customer service.- Created systems of organization for merchandise- Maintained store appearance and display of inventory- Initiated and led projects to ensure efficient operations- Used computer systems for checking-out customers and updating inventory.